Ajith Kumar

· Team Leadership & Cross-Functional Collaboration:
Managed a team of 5 Quality analyst and 1 catalog leads, partnering with Country Heads, Science, and Product teams to streamline item matching processes, close catalog gaps, and strengthen Amazon’s competitive position across all markets.

· Strategic Planning & Execution:
Collaborated with Operations, Tech, and Business teams to define goals, develop strategies, design roadmaps, and execute initiatives that provided actionable insights, enabling data-driven decision-making.

· ML Model Optimization & Accuracy Enhancement:
Developed a new process to reduce data pollution in model inputs, driving a 4500bps improvement in ML model accuracy. Led accuracy analysis with the Science team, increasing model efficacy from 60% to 90% by defining 4 key heuristic features, resulting in a 20% reduction in false negatives and more precise insights.

· Project Management & Budget Optimization:
Led a team of 5 to deliver 40M new items from 120K brands across 21 markets, within a $104K budget, significantly expanding catalog breadth and boosting Amazon’s competitive positioning by 20% in key markets.

· Data Stability & Process Innovation:
Spearheaded an ML prediction stabilization initiative, reducing data fluctuations from 12% to below 5%, ensuring more consistent and reliable business planning.

· Operational Efficiency & Automation:
Partnered with Engineering to automate 100% of manual checkpoints, cutting project cycle time by 20% and eliminating the need for 5 additional associates, significantly boosting operational efficiency.

Team Leadership & Performance:

· Led and trained a team of 6 FTEs, driving a program that identified ~80K price-competitive unbranded items in the Amazon EU catalog, contributing to €400M in annual sales.

· Collaborated with product managers to design an 8-checkpoint SOP, enabling €2B in business growth through targeted recommendations.

Project & Stakeholder Management:

· Owned projects end-to-end, gathering requirements and managing expectations to deliver on time and within scope.

· Managed outsourcing agencies for data extraction, billing, quality checks, and process training.

Data & Machine Learning (ML) Expertise:

· Led ML model runs, training, and data manipulation to provide insights to the Applied Science team.

· Delivered high-quality data and actionable insights to the business team.

Innovation & Process Optimization:

· Led a pilot to leverage ML for identifying trending products, driving €15B in sales through faster market responses.

· Reduced high-demand item identification time by 25% and scaled the process by 71% annually.

Process & Documentation:

· Developed and maintained process documentation, ensuring alignment with business needs.

· Mentored new recruits, accelerating their integration into the team.

Outsourcing & Cost Efficiency:

· Managed two outsourcing agencies for data extraction, billing, and process training.

· Validated ML model performance, reducing costs by $144K and eliminating the need for 4 additional FTEs.

• Maintained catalog data quality and analyzed audit trends.
• Collaborated with developers to root-cause and fix errors.
• Performed statistical pattern analysis to improve monthly performance.

• Led CX initiatives improving retention and client relationships.
• Managed team performance and resolved escalations.
• Trained new agents and ensured SLA compliance.