Ajith Kumar
Bangalore
Summary
Key Account Executive and Operations professional with 2+ years of experience across brand development, key account management, L2 operations support, CRM (Salesforce), and data analytics. Proven ability to manage client accounts, drive brand growth initiatives, analyze operational KPIs, resolve escalations, and collaborate cross-functionally to improve business performance.
Overview
4
4
years of professional experience
Work History
Key Account Executive - Brand Development
BBONE Global Marketing Solutions Pvt Ltd
05.2025 - Current
- Manage key brand accounts end-to-end, serving as the primary point of contact for onboarding, performance tracking, and growth initiatives.
- Drive brand development and account growth strategies across marketplaces and digital channels.
- Analyze account-level KPIs including sales performance, conversion metrics, catalog health, and operational efficiency.
- Coordinate with internal teams to execute brand optimization and scaling initiatives.
- Prepare and present performance reports and business reviews.
- Handle client escalations and ensure SLA adherence.
L2 Support - Operations
OLA Electric Technologies Pvt Ltd
05.2024 - 05.2025
- Acted as L2 Operations Support resolving complex escalations.
- Performed root cause analysis on OTA, system, and field issues.
- Built Excel and Power BI dashboards to monitor KPIs.
- Supported UAT testing and operational tool rollouts.
- Collaborated with engineering and field operations teams.
Technical Support Engineer
OLA Electric Technologies Pvt Ltd
04.2023 - 03.2024
- Provided L2 technical support using Salesforce Service Cloud and POSTMAN APIs.
- Resolved customer issues through structured root cause analysis.
- Supported PAN-India field operations and escalations.
Data Analyst Intern
AI Variant
10.2022 - 03.2023
- Analysed financial and operational KPIs, and built Power BI dashboards.
Python Developer Intern
Inmakes Infotech
03.2022 - 05.2022
- Assisted in backend development and debugging of e-commerce platforms.
Education
BCA - Science
Bharathiar University
Gudalur03-2021
Skills
- Salesforce CRM
- Excel
- Power BI
- Tableau
- SQL
- Python
- MySQL
- POSTMAN
- Key Account Management
- Brand Development
- Operations Support
- Dashboarding
Websites
Timeline
Key Account Executive - Brand Development
BBONE Global Marketing Solutions Pvt Ltd
05.2025 - Current
L2 Support - Operations
OLA Electric Technologies Pvt Ltd
05.2024 - 05.2025
Technical Support Engineer
OLA Electric Technologies Pvt Ltd
04.2023 - 03.2024
Data Analyst Intern
AI Variant
10.2022 - 03.2023
Python Developer Intern
Inmakes Infotech
03.2022 - 05.2022
BCA - Science
Bharathiar University