AJITH KUMAR
Chennai
Summary
Dynamic Quality Services Associate at Amazon Development Centre India with a proven track record in quality control and process optimization. Expert in root cause analysis and fostering cross-functional collaboration, I enhance team performance and drive successful outcomes through innovative strategies and effective communication. Passionate about continuous improvement and delivering exceptional results.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Quality Services Associate
Amazon Development Centre India
01.2023 - Current
- Conducted audits of operational processes to ensure compliance with established standards.
- Collaborated with cross-functional teams to optimize quality control procedures.
- Developed training materials for new quality services associates, enhancing onboarding efficiency.
- Performed root cause analysis on identified issues to determine necessary corrective actions.
- Wrote and updated manual test cases, maintaining organization for maximum productivity.
- Tested product functionality, performance, and compliance against design specifications to uphold development standards.
Machine Learning Data Associate
Amazon Development Centre India
01.2022 - 01.2023
- Developed innovative strategies to improve team performance and project outcomes.
- Resolved customer issues promptly, promoting high satisfaction through friendly service.
- Identified customer needs efficiently, ensuring timely responses and solutions.
- Collaborated with team members to meet deadlines and achieve project objectives.
- Pursued continuing education and advanced training to enhance knowledge base.
- Supported colleagues with guidance to foster a collaborative work environment.
Business Operations Executive
Center for Modern Skills Development India
01.2019 - 01.2020
- Developed training programs to enhance modern skills for diverse learners.
- Collaborated with industry experts to identify insights on emerging trends.
- Created educational materials to support skill development initiatives.
- Established feedback mechanisms to assess training effectiveness and participant satisfaction.
- Organized regular meetings with senior management teams to align on objectives.
- Formulated business plans to drive focus on long-term strategic decisions.
Education
M.B.A - Operations Management
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
01.2021
B.E - Mechanical Engineering
VELAMMAL ENGINEERING COLLEGE
01.2017
Skills
- Quality control and assurance
- Process optimization
- Performance enhancement
- Cross-functional collaboration
- Test case preparation
- Root cause analysis
- Multitasking abilities
- Workload management
- Automation strategies
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Certification
SAP PP Training.
Accomplishments
Star of the Month - Nov. '24, May. '25
Affiliations
Presented a project on "The Future of JWO Tech."
Timeline
Quality Services Associate
Amazon Development Centre India
01.2023 - Current
Machine Learning Data Associate
Amazon Development Centre India
01.2022 - 01.2023
Business Operations Executive
Center for Modern Skills Development India
01.2019 - 01.2020
M.B.A - Operations Management
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
B.E - Mechanical Engineering
VELAMMAL ENGINEERING COLLEGE