Ajith Kurian
Summary
Results-driven F&B Waiter with a passion for delivering exceptional food and beverage experiences, seeking a leadership role in a dynamic hospitality environment where I can drive team success and customer satisfaction. With expertise in menu knowledge, wine pairing, and service standards. I am committed to maintaining high-quality food safety and hygiene practices, while fostering a positive and efficient team culture.
Overview
7
7
years of professional experience
Work History
F&B Supervisor
RAVIZ CENTER POINT HOTEL
Bur Dubai
01.2023 - 01.2024
- Team Management and Supervision: Supervised and coordinated wait staff, ensured efficient service delivery
- Customer Service: Ensured high customer satisfaction, addressed complaints, and provided personalized experiences
- Table Management: Managed table assignments, take orders, and serve guests efficiently
- Menu Knowledge: Maintained up-to-date knowledge of menus, drinks, and promotions
- Order Taking and Delivery: Accurately took orders and ensured timely delivery of food and beverages
- Quality Control: Monitored food and beverage quality, presentation, and consistency
- Operations Management: Overviewed daily operations
- Training and Development: Trained new staff, and enhance team skills
- Billing and Payment: Managed billing, processed payments, and handled cash/credit transactions
- Customer Interaction and Feedback: Provided exceptional customer service, handled queries, ensured guest satisfaction, and addressed customer feedback
Industrial Trainee
CITRUS HOTEL
Alappuzha
10.2018 - 11.2019
- I gained hands-on experience in daily food and beverage operations, including food preparation, presentation, and customer service, and successfully applied this knowledge in a real-world setting
- I developed strong customer service skills, effectively handling guest complaints and ensuring high levels of customer satisfaction
- I mastered food safety and hygiene practices, consistently maintaining a safe and healthy environment for guests
- I acquired in-depth knowledge of beverage management, including wine, beer, and spirits, and demonstrated expertise in cocktail preparation and wine service
- I successfully implemented food and beverage cost control measures, minimizing waste and maximizing profits
- Through my training, I developed strong teamwork and communication skills, working effectively with other departments to deliver seamless service to guests
- Greeted guests, took orders, and provided personalized service
- Managed orders, ensured timely delivery, and handled cash transactions accurately
- Demonstrated knowledge of menu items, ingredients, and preparation methods
- Collaborated with kitchen staff and colleagues to ensure seamless service
- Maintained a clean and organized dining area, adhering to health and safety regulations
Job Trainee
THE PGS VEDANTA
Kochi
04.2017 - 07.2019
- Greet and Serve Guests: Greet guests warmly, take orders accurately, and serve food and beverages promptly and efficiently
- Menu Knowledge: Maintain knowledge of menu items, ingredients, preparation methods, and dietary restrictions to make recommendations and answer guest queries
- Table Management: Manage tables effectively, ensure prompt service, and maintain a clean and organized dining area
- Cash Handling and POS Operations: Handle cash and credit transactions accurately, operate the POS system efficiently, and manage discounts, promotions, and refunds
- Kitchen Coordination: Coordinate with kitchen staff to ensure timely delivery of food, expedite orders, and resolve delays
- Customer Satisfaction and Conflict Resolution: Ensure high levels of customer satisfaction, resolve complaints promptly, and handle difficult guests professionally
- Beverage Knowledge and Service: Demonstrate knowledge of wine, cocktails, and other beverages, make recommendations, and serve and present beverages correctly
- Teamwork and Communication: Work effectively as part of a team, communicate clearly with colleagues and management, and support colleagues during busy periods
- Upselling and Revenue Growth: Identify opportunities to upsell menu items, promote specials and packages, and contribute to revenue growth
- Continuous Improvement: Participate in training and development to improve skills and knowledge, seek feedback, and set goals for personal and professional growth
Education
Diploma - Hotel Management
Food Craft Institute
Kollam01.2017
PLUS TWO -
Kerala Board
01.2016
S.S.L.C -
Board of Public Examination
01.2014
Skills
- Hospitality
- Strong leadership
- Complaint Handling
- Multitasking
- Communication
- Efficiency
- Presentation
- Order Accuracy
- Menu knowledge
- Hygiene standards
- Menu Planning
- Equipment Inspection
- Customer Service
- Food Safety
- Supply Ordering
Languages
- Hindi
- English
- Malayalam
Personal Information
Passport Number: R976193717
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
F&B Supervisor
RAVIZ CENTER POINT HOTEL
01.2023 - 01.2024
Industrial Trainee
CITRUS HOTEL
10.2018 - 11.2019
Job Trainee
THE PGS VEDANTA
04.2017 - 07.2019
Diploma - Hotel Management
Food Craft Institute
PLUS TWO -
Kerala Board
S.S.L.C -
Board of Public Examination
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