Chief Enterprise Architect focusing on transforming customer experience through AI/ML and establishing Gen AI practices. Have Extensive experience in Digital transformation, Defining IT Strategy and roadmap.
Practice Lead - Enterprise Architecture
Current responsibilities
Key Achievements
Managed multiple BSS applications across Sales, Service Management, Order Management and Billing
Key Achievements
Requirements Gathering and High Level Design for Benefits Management System for a major Health Insurance Client
Designed and Built the Product Catalog application for the LEC (Local Exchange Carrier) services MCI Worldcom launched in 1998
Developed Pricing Tools for the Railroad company to manage pricing configurations and also developed the manual rating tool for handling fallouts from the automated rating process.
Developed a CASE Management tool for the parent consulting company
Enterprise Architecture
Digital Transformation
Telecom OSS/BSS
AI/ML & Gen AI
Platforms - Salesforce, PEGA, ServiceNow, Adobe Experience Platform
Databases - Cassandra, Oracle, MySQL, DB2
Languages - Java, Smalltalk, Python, COBOL
TOGAF 9 Practitioner
TMForum Platform Development Manager
Archimate 3 Practitioner
TOGAF 9 Practitioner
Salesforce Administrator