Ajith SS

• Maintained clients' WAN links to ensure continuous connectivity and service reliability.
• Maintaining Backbone & Corporate Customer links and maintains uptime.
• Coordinated with ISP engineers for network shifts, upgrades, and modifications to enhance service performance.
• Troubleshot with customers to restore remote link connectivity efficiently.
• Troubleshooting end to end device & Coordinating with BSO team to make our BSTN up.
• Troubleshooting End devices & Escalating to Last Mile team and make links restored timely.
• Coordinating with all BSO for SIP.
• Monitoring overall India sites belongs to IDC through NetBrain tool.
• Monitoring overall KA Region BSTNs.
• Maintaining network changes through proper change management process.
• Preparing and updating the technical documents, preventive maintenance.
• Preparing Weekly Ticket analysis report, SIP, BSTN Outage, Utilization Report, Facility creation/deletion, UPS SNMP reports.
• Monitoring with CA Spectrum, BEAMON, One-control, service now, Ciena.
• Working on fiber customer deliveries till testing ie, SW installation, taking reachability & preparing NW diagram.
• Conducted BSO link testing and provided documentation to vendor for verification.
• Attending monthly meetings with customer & taking actions towards customer satisfaction.
• Preparing SLA report for customer in Monthly wise Data.

Monitored Ujjivan Small Finance Bank's network links across India to ensure reliability.

Monitored DC/DR and crucial location links using spectrum and host monitor tool.

Handled escalation cases for isolated branches to ensure quick resolutions.

Delivered new MPLS and ILL links to multiple locations on schedule.

Coordinated field engineer project team and ISP team for on-time delivery of new links.

Designed network architectures to improve connectivity and optimize performance.

Tested new links while maintaining close monitoring for acceptance purposes.

• Prepared daily and weekly reports for submission to client.

Upgraded router IOS nationwide to improve network performance for all UCO banks.

Designed and implemented network solutions for diverse client requirements.

• Monitored network performance using advanced diagnostic tools and techniques.
• Monitored network links across South Zone UCO banks using NNM tool, ensuring operational reliability.
• Collaborated with cross-functional teams to resolve complex connectivity issues.

• Generated performance reports using Netbrain tool for all 84 pan India ITC sites.
  Submitted comprehensive reports to enhance operational visibility across all locations.

• Conducted site surveys to assess network infrastructure needs.
• Configured and installed network equipment to ensure seamless connectivity.
• Troubleshot and resolved network issues across diverse field environments.
• Monitored network performance to uphold optimal efficiency and reliability.
• Provided troubleshooting assistance for field operations to improve system functionality.
• Delivered technical support and training to end users on network systems.