Microsoft
AJITH XAVIER
Travel Professional
Summary
Being a very ambitious, self-motivated, hardworking and confident individual Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
4
4
Languages
Work History
Produts and operation manager
RatesPro
DUBLIN
12.2022 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Drives a high performance culture amongst the managed team. Leads a team of individual contributors and managers and supports their development within the organization. Steers and directs the team to allow them to achieve both organizational, team and individual objectives.
- Facilitate agreements on commercial terms on complex high value contracts between Booking.com and strategic and key partners.
- C-level stakeholder management in key partners
- Responsible for identifying opportunities to actively represent the Booking.com brand in the ecosystem.
- Representing Booking.com by leading conversations with the local and regional travel industry and Public Affairs / Public Relations with the goal to develop the business initiatives.
- Support the team in managing top-tier partners and decision makers for the area
- Set targets for, monitor progress and manage performance of the partner services teams in their designated area
- Support the roll out of changes and enable the team to embed commercial Booking.com frameworks into daily operations
- Responsible for translating and implementing the business strategy within the area, ensuring coordination with other departments
- Lead the internal business review with regional management on area performance and opportunities to create action plans on those
- People management responsibilities, such as recruitment, performance management, succession planning, talent development etc.
Operations Supervisor
Logitravel Group
Dubai
01.2020 - 12.2022
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Negotiated with distributors to find quality products and best prices.
- Analyzed department metrics and performance and reported findings to management.
- Managed internal operational standards and productivity targets.
Emergency Operations H24
Logitravel Group
Dubai
06.2017 - 01.2020
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
Reservations Consultant
Destinations of the World
Dubai
02.2014 - 05.2017
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained awareness of types of rooms available in different resort locations.
- Resolved various issues and discrepancies for customers.
Night Auditor
Rainbow Hotel
02.2013 - 02.2014
Assistant Operations Manager
Pride Hotels Group
11.2010 - 11.2012
Front Desk Agent
Abad Group of Hotels
04.2007 - 11.2010
Education
IATA, Foundation in International Air Transport Association -
Zabeel international institute of management
01.2013 - 2013.01
Bachelor's degree , Tourism and Travel Services Management - undefined
Indira Gandhi National Open University
01.2007 - 2010.01
Hotel Management, Hotel/Motel Administration/Management - undefined
Holy Cross Vocational Training inistitute
01.2004 - 2007.01
Skills
undefined
Websites
Certification
IATA - International Air Transport Association (IATA)
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Travel Compositor
TGX
Timeline
Produts and operation manager
RatesPro
12.2022 - Current
Operations Supervisor
Logitravel Group
01.2020 - 12.2022
Emergency Operations H24
Logitravel Group
06.2017 - 01.2020
Reservations Consultant
Destinations of the World
02.2014 - 05.2017
Night Auditor
Rainbow Hotel
02.2013 - 02.2014
IATA, Foundation in International Air Transport Association -
Zabeel international institute of management
01.2013 - 2013.01
Assistant Operations Manager
Pride Hotels Group
11.2010 - 11.2012
Front Desk Agent
Abad Group of Hotels
04.2007 - 11.2010
Bachelor's degree , Tourism and Travel Services Management - undefined
Indira Gandhi National Open University
01.2007 - 2010.01
Hotel Management, Hotel/Motel Administration/Management - undefined
Holy Cross Vocational Training inistitute
01.2004 - 2007.01
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