Ajitha Babu
Cochin
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Airpay Payments Private Limited
Kochi
07.2020 - Current
- Handling daily transaction reconciliation in settlement processing.
- Proactively identify, investigate, and resolve fraudulent chargeback claims, ensuring compliance with fraud prevention best practices.
- Performing Debit and credit match and submitting financial reports to Finance Team.
- Interacting with Bank, merchant and customers through email and calls to resolve their transaction and payment related queries.
- Handling all queries received from merchants and internal/external customers in a prompt and efficient manner.
- MIS Management.
- Identifying the declined transactions and checking internally and with the bank to ascertain the reason failure.
- Commission and service tax calculations for fund transfer to finance team.
- Handling dispute transactions and following up with bank to release the payment and submit the document to bank, follow-up for chargeback reversals.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Associate
Unimoni Global Business Solutions (UAE Exchange)
Kochi
11.2014 - 07.2020
- Master card account reconciliation, verification, and rectification of unmatched entries.
- Uses the firm's internal analytical methodology to identify and mitigate potential frauds and risks associated with the travel card.
- Verification of the funding requirement for the prepaid card products.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Management Trainee
IDUKKI DISTRICT CO-OPERATIVE BANK
Idukki
12.2013 - 05.2014
- KYC Analysis
- Preparing bank reconciliation statement
- Day book preparation
Education
MBA - Finance, IB (international Business)
Bharata Mata College of Commerce & Arts
07-2011
Skills
- Management of reconciliation processes
- Chargeback dispute management
- MIS Management
- Training
- Risk assessment in processes
- Efficient email organization
- Time management
- Operations management
- MS office
Accomplishments
- Successfully performed testing for migration to Amigo application for Go cash card.
- Prepared process notes for Go cash card.
Personal Information
- Date of Birth: 08/03/1988
- Gender: Female
- Marital Status: Married
- Nationality: Indian
Disclaimer
I hereby declare that all the above given details are true to the best of my knowledge and belief.
Timeline
Assistant Manager
Airpay Payments Private Limited
07.2020 - Current
Associate
Unimoni Global Business Solutions (UAE Exchange)
11.2014 - 07.2020
Management Trainee
IDUKKI DISTRICT CO-OPERATIVE BANK
12.2013 - 05.2014
MBA - Finance, IB (international Business)
Bharata Mata College of Commerce & Arts