Ajith K Lal
Data Analyst
Thrissur,India
Summary
Experienced student success specialist with Three years of experience in Ed-Tech,Presently Looking for opportunities in Data Analytics. Excellent reputation for resolving problems and improving customer satisfaction. Analytical, detail-oriented leader adept at multitasking within a fast-paced environment. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Student Success Specialist
BYJU's, The Learning Application
Bangalore, Karnataka
10.2019 - 09.2022
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Maintained student database and electronic records for each student contact.
- Discussed student success strategies and development of study skills.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Service Advisor
Indus Motor company
Thrissur, Kerala
08.2018 - 07.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
- Tracked issues in Maruti suzuki DMS system through proper documentation and detailed information.
Education
Bachelor of Technology - Automobile Engineering
Malabar College of Engineering And Technology
Thrissur 06.2014 - 03.2018
Higher Secondary -
Government Higher Secondary School - Panjal
Thrissur 06.2012 - 03.2014
Matriculation -
Luke Memorial Public School
Ernakulam 06.2010 - 03.2012
Skills
Microsoft Excel
SQL
Microsoft office
PowerBI
Tableau
Certification
Foundations : Data Data Everywhere :https://coursera.org/share/fc5a972be0632e1eef772fe51cd085f2
Timeline
Prepare Data for Exploration https://www.coursera.org/account/accomplishments/certificate/JQF7L6UKEDQH
09-2022
Ask Questions to Make Data-Driven Decisions :https://coursera.org/share/cbb36699da5216de515e0f9cf62bb317
06-2022
Foundations : Data Data Everywhere :https://coursera.org/share/fc5a972be0632e1eef772fe51cd085f2
05-2022
Student Success Specialist
BYJU's, The Learning Application
10.2019 - 09.2022
Service Advisor
Indus Motor company
08.2018 - 07.2019
Bachelor of Technology - Automobile Engineering
Malabar College of Engineering And Technology
06.2014 - 03.2018
Higher Secondary -
Government Higher Secondary School - Panjal
06.2012 - 03.2014
Matriculation -
Luke Memorial Public School
06.2010 - 03.2012