SAP S4 HANA (SD)
Ajith Kumar A
Lead Order Management
8/4 KVR Nagar, Palakkad Road, Pollachi
Summary
Diligent Inside sales specialist with 4+ years of experience in Manufacturing industry with proven results in developing lasting customer relationship and loyalty, while continually achieving the business goal and metrics. Always seeking to expand skills, take on challenging tasks, and achieve goals. Hence would be glad to grab any opportunity further supports in sharpening these attributes, laying relentless path for professional as well as personal growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Lead Order Management
Danfoss Industries Pvt Ltd
Chennai
09.2019 - Current
- Liaised between customers and internal groups such as sales, project managers, production and finance to ensure customer satisfaction.
- Gathered/Reviewed legal contracts (Intend orders) before actual shipping process.
- Ensuring that all orders have positive lead-time and appropriate order processing procedures are followed for orders adhering given guidelines.
- Scheduling regular status calls with customer to discuss urgent material requirements, significant service topics and to review routine service offerings.
- Forecast with vendors to allocate stocks ahead of customer order/ requirement to reduce lead time and to manage Inventory flow.
- Facilitates weekly Internal meetings with Sourcing, Inventory and other supporting functions to ensure service Level provided to customer.
- Effectively process customer orders, returns, and expedited order fulfillment to improve level of customer service.
- Delivering sales operation presentations and demonstrations to customers to explain Internal work metrics and Digital adoption.
- Diagnosed technical issues/ repeated issues within ERP platform and partnered with IT to resolve / update with alternate solution. SPOC for IN-CSC IT tickets.
- Using CRM software (Salesforce) to maintain detailed contact log and account records, generating cases in SF for customer queries to maintain transparency and traceability of progress.
Software Development Senior Associate
NTT DATA Global Delivery Services Private Limited
Chennai
02.2018 - 07.2019
- Providing Customer support and Functional support as per customer requirement.
- Manage Data migration from Salesforce to Database using Flosum Tool.
- Generate Reports and edit Dashboard views as per Client requirement.
- Designing of Custom Objects, Custom Fields, Role based Page Layouts, Custom Reports & Folders based on customer requirement.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
Dr Mahalingam College of Engineering & Technology
Pollachi 05.2013 - 05.2017
Skills
Inventory reconciliation
undefinedAccomplishments
- Done Pricing Automation for DPD, ~35% of orders are Automated supporting No Touch Initiative.
- Collaborated with team of 2 and developed Automated date alignment tool with SAP GUI using Excel VBA.
- Collaborated with cross functional teams and analyzed Sales delays to Sales Improve Delivery performance.
Software
Sales Force CRM
MS Office packages
Kofax
MS Visio
Certification
SAP SD Functional Consultant Traning - 1.5 months
Timeline
SAP SD Functional Consultant Traning - 1.5 months
08-2023
Lead Order Management
Danfoss Industries Pvt Ltd
09.2019 - Current
Software Development Senior Associate
NTT DATA Global Delivery Services Private Limited
02.2018 - 07.2019
Bachelor of Science - Electrical, Electronics Engineering Technologies
Dr Mahalingam College of Engineering & Technology
05.2013 - 05.2017
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