AJITH KUMAR K
CUDDALORE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Head Cashier
V-Mart Retail Ltd
Neyveli
05.2024 - 07.2024
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Maintained accurate financial records, including sales reports and daily reconciliation of cash drawers.
- Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
- Implemented loss prevention measures to reduce shrinkage and improve profitability.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
Technical Support Engineer
Satvat Infosal Pvt Ltd
Chennai
10.2021 - 06.2023
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Diagnosed hardware failures using appropriate tools such as multimeters or logic analyzers.
- Managed multiple projects simultaneously while meeting deadlines.
- Provided remote assistance to end-users when needed.
- Performed system backups on a regular basis according to established policies.
- Monitored ticketing system queues for incoming requests from customers.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Conducted regular system maintenance and software updates to ensure operational efficiency.
- Configured and installed hardware and software solutions to meet organizational needs.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Identified, diagnosed, and resolved network problems.
- Performed regular maintenance tasks to keep the network running smoothly.
- Provided technical support for users having difficulty connecting to or using the network.
- Installed and configured new hardware and software components related to networking issues.
- Secured network access by installing firewalls, establishing login credentials and maintaining documentation to govern entry.
Technical Support Trainee
Satvat Infosal Pvt Ltd
Chennai
05.2019 - 03.2020
- Configured and maintained network servers such as DNS, DHCP, FTP, and web servers.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Installed and configured operating systems including Windows Server 2008, 2012, 2016.
- Developed detailed documentation of network configurations and changes.
- Installed new hardware or software systems related to networking needs.
Education
Bachelor of Engineering - Computer Science And Engineering
Krishnasamy College of Engineering And Technology
CUDDALORE 05-2019
Skills
- Application installations
- System Troubleshooting
- Problem-Solving
- Issue Research
- Hardware upgrades
- Teamwork and Collaboration
- System Configuration Changing
- Technical Troubleshooting
- Root Cause Analysis
- Troubleshooting and diagnosis
- Software Installation
- Remote Support
- Hardware Configuration
Languages
Tamil
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Head Cashier
V-Mart Retail Ltd
05.2024 - 07.2024
Technical Support Engineer
Satvat Infosal Pvt Ltd
10.2021 - 06.2023
Technical Support Trainee
Satvat Infosal Pvt Ltd
05.2019 - 03.2020
Bachelor of Engineering - Computer Science And Engineering
Krishnasamy College of Engineering And Technology
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