Looking for an opportunity to put my skills and training to work for your company by acquiring the position of Housekeeping Executive.
Overview
15
15
years of professional experience
2
2
Languages
1
1
9447788729,8248204125
Work History
Operations Executive
Ela Seasons Resort
kerala
04.2022 - Current
Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Housekeeper
Plum Judy - The Leisure Hotel
kerala
08.2017 - 07.2021
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Adhered to professional house cleaning checklist.
HOUSEKEEPING EXECUTIVE
MWC-CLUB MAHINDRA WORLD CITY CHENNAI, SUN FACILITIES SERVICES
04.2016 - 05.2017
Responsible for cleanliness, orderliness and appearance of the entire Hotel.Ensure that rooms are made as per company standard.Prepare Annual Housekeeping Budget.Maintain par stock of guest supplies, cleaning supplies, linen and uniform.Organize inventories with Accounts and General Store for linen, uniform and fixed assets.Pay particular attention while organizing pest eradication activities.Develop and implement Housekeeping systems and proceduresPrepare reports for management information.Assist Purchase department in selecting suppliers for items related to housekeeping.Plan,control and supervise Horticultural activities.Attending and resolving guest complaints.Verification of supplies consignments.Organize on-the job training and evaluate its effectiveness.Approval of the Functional Manual of the department.Recommend recruitment of new personnel.Daily inspection of public areas and employees locker rooms.Daily briefing of Supervisors.Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.Immediately attending to guest requests.Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
HOUSEKEEPING SUPERVISOR
THE NEW WHISPERING MEADDOWS MUNNAR
01.2014 - 02.2016
Supersed line workers ensuring compliance with established company standards.Trinined cleaners in proper chemical usage, safety and use of all equipment.Ensuerd efficient and effective productivity of subordinates.Maintained department rules and procedures.Advised housekeeping on the maintenance of areas in need of repair.Enforced key control procedures.
HOUSEKEEPING EXECUTIVE AND OPERATION
CLUB MAHINDRA, SIENIOR HOUSEKEEPING SUOERVISOR
01.2012 - 01.2014
Handling scrubbing machines.Doing marble polishing and scrubbing.Handling washing machine, dryer.Birthday room settings and honeymoon room settings Swimming pool work, THE REGALIYA BLU MOUNT RESORT MUNNAR CHINNAKANAL., .Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.Investigates complaints regarding housekeeping service and equipment, and take corrective action.Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to proper work assignments.Coordinates work activities among department.Conducts orientation training and in- service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.Inventories stock to ensure adequate supplies.Evaluates records to forecast department personnel requirements
Makes recommendation to improve service and ensure more efficient operation.Prepares reports concerning room occupancy, payrolls, and department expenses.
STERLING HOLIDAYS MUNNAR, HOUSE MAN
02.2009 - 05.2012
Cleans the rooms change guest room beds and bath roomMake guest rooms beds.Replenish guest supplies.Answer guest requests promptly on the floor.Responsible for collecting guest laundry.Servicing of rooms in the evening (turndown service on the timing)and also provide second service.Handover lost and found articles if any found in the room.Replenish maids cart with supplies for the next sift.Arrsnge and stock the pantry with linen and supplies for the next day.
Education
OUT -
FMHS SCHOOL MUNNAR
DHMCT - undefined
ANNA NIVETHA SIVAGANGAI
DIPLOMA HOTEL - MANAGEMENT
Skills
Operating System: Windows7undefined
Accomplishments
Well organized and dedicated, with a positive attitude
Able to handle multiple assignments under high pressure and consistently meet tight deadlines
Thrive on working in a challenging environment
Solid ability to motivate and direct others
Pro active and with a strong sense of professionalism
Strong administration skill
Attentive to details
Maintains a professional business confidentiality Manage the Housekeeping operation and monitoring teams productivity Establishes and maintains effective employee’s relations
Developing and conducting training for both new and current staff
Handling of Guest complaints with positive approach
HOBBIES
Playing cricket, Football, bike race
BRIEF SUMMARY DUTIES AND RESPONSIBILITIES
Managing effectively a team of professionals as an in charge for House Keeping ranging across hospitality, Analyzing and resolving guest complaints as well as coordinating with various departments
Projecting and improving company image through effective public relations exercises and maintaining the standards
Control the activities of Floors and Housekeeping operation to ensure product quality standards and safety are met covering hotel guest rooms, public areas and back of the house
Make a plan efficiently and effectively to achieve departmental objectives and in line with the Business Plan
Training and career development of all housekeeping associates, performance evaluations and communicating performance standards
Does scheduling staff according to forecasted occupancy, communicates closely to the Front Office and Engineering Department to ensure perfect rooms are given on time.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Executive
Ela Seasons Resort
04.2022 - Current
Housekeeper
Plum Judy - The Leisure Hotel
08.2017 - 07.2021
HOUSEKEEPING EXECUTIVE
MWC-CLUB MAHINDRA WORLD CITY CHENNAI, SUN FACILITIES SERVICES
Reservations Agent at Four Seasons Resort Orlando At Walt Disney World ResortReservations Agent at Four Seasons Resort Orlando At Walt Disney World Resort