Ajith Kumar Mahesh

Results-driven professional with experience at Tata Consultancy Services, excelling in customer relationship management, and process improvement. Achieved a 10% reduction in call resolution time, while enhancing customer satisfaction. Proficient in SAP S/4HANA implementation, and skilled in problem-solving, demonstrating a commitment to operational excellence and team collaboration.

Validated and processed supplier onboarding documents, achieving a 99% accuracy rate, and ensuring completeness of information as per standard SOPs

processed vendor code creation in SAP using relevant T-codes, validating 100% of mandatory information, and maintaining up-to-date data on the SAP portal for over 500 suppliers

Utilized credit safe reporting to verify supplier financial details, resulting in a 15% reduction in financial discrepancies, and automated risk analysis and rating percentages, leading to a 20% improvement in efficiency, and obtaining approval from the Head of Finance

Generated Universal Product Codes (UPCs) for food products, improving product identification accuracy by 30%, updated and maintained comprehensive master data records of food products in SAP, ensuring data integrity for a product catalog of 1,000+ items

Extracted and compiled reports from SAP, fulfilling client requirements with a 98% accuracy rate, presented reports through Power BI, resulting in a 25% improvement in data visualization and decision-making processes

Interacted with clients and cross-functional teams, streamlining process flows, and reducing client issue resolution time by 20%

Managed a common inbox, efficiently allocating tasks to team members, and maintaining a systematic email tracking system, resulting in a 15% increase in team productivity

Conducted quality control (QC) assessments twice monthly on team output, maintaining records for accountability, and achieving a 95% adherence rate to company standards, regularly conducted IQMS audits, ensuring high-quality work output and compliance

• Facilitated knowledge transfer (KT) sessions for new team members, reducing onboarding time by 30%, and enabling swift integration into the operational workflow

Collaborated with Bajaj Finance Limited client in a domestic voice process, ensuring seamless communication and support

Ensured exceptional customer satisfaction by addressing inquiries, stock-related concerns, and complaints

Handled customer grievances and maintained the utmost professionalism

Contributed to the team's success by achieving high customer satisfaction scores, reducing resolution time, and handling a specific volume of calls per day

• Awarded for providing exceptional client service and consistently exceeding client expectations

• Recognized for outstanding contributions and dedication in extending support to the Bajaj Group