Ajithkumar R
Attur
Summary
Dynamic IT Analyst with proven expertise at Focus Edumatic PVT LTD in manual testing and bug tracking. Adept at resolving end-user queries and enhancing production support through analytical thinking. Skilled in Agile methodologies, I effectively troubleshoot live environments, ensuring seamless user experiences in E-learning applications.
Overview
7
7
years of professional experience
Work History
IT Analyst
Focus Edumatic PVT LTD
10.2018 - Current
- Monitor Live production resolve and troubleshoot End-user Queries.
- Identify, record, and document thoroughly, and report to the maintenance manager.
- Perform tracking bugs that are resolved in live production issues.
- Performed Functional and system testing and web testing.
- Generating reports, analyzing and reporting day-to-day activity.
- Participated in Production support and application validation, working on end-user queries 100%.
- Worked in Azure DevOps as a defect-tracking tool for product backlogs and reporting bugs.
- Executing Manual tests and Raising the Bug to the development and operation team.
- Reporting live production bugs and troubleshooting 100% Live production environment.
- Executing End-user Queries to update in Azure.
- Monitoring the Live production Database, and reporting to the incident manager.
- Good communication skills directly interact End-users resolve the queries.
- Problem-solving skills and troubleshooting production Environment.
- The project involved a transaction controller which was an E-Learning management application.
- It was a web-based application.
- It allows two-way establishing a connection and then joins the session in between End-User facing difficulty while using the application where debug the issues in the live application then End-User moves to production without struggling.
Education
BBA - Computer Application
AVS College of Arts And Science
Salem05-2019
High School Diploma -
Sarswathi Matric Higher Secondary School
Attur04-2016
Skills
- Manual testing and smoke testing
- Bug tracking
- Production support
- Report generation
- Problem solving
- Analytical thinking
- Risk assessment
- Customer support
- Agile methodology and SDLC
- STLC and sanity testing
- E-learning development
- Jira and GIT
- Remote support tools
Languages
- Tamil
- English
Projects
Fev-Tutor, IT Analyst, Agile, SDLC, UAT, Live-Production, Monitor Live production resolve and troubleshoot End-user Queries., Identify, record, and document thoroughly, and report to the maintenance manager., Perform tracking bugs that are resolved in live production issues., Performed Functional and system testing and web testing., Generating reports, analyzing and reporting day-to-day activity., Participated in Production support and application validation, working on end-user queries 100%., Worked in Azure DevOps as a defect-tracking tool for product backlogs and reporting bugs., Executing Manual tests and Raising the Bug to the development and operation team., Reporting live production bugs and troubleshooting 100% Live production environment., Executing End-user Queries to update in Azure., Monitoring the Live production Database, and reporting to the incident manager., Good communication skills directly interact End-users resolve the queries., Problem-solving skills and troubleshooting production Environment., The project involved a transaction controller which was an E-Learning management application. It was a web-based application. It allows two-way establishing a connection and then joins the session in between End-User facing difficulty while using the application where debug the issues in the live application then End-User moves to production without struggling.
Personal Profile
Yours Faithfully, Ajithkumar R
Personal Information
- Name : Ajithkumar. R
- Father's name: Rajendran.A
- Date of Birth: 10/28/97
Timeline
IT Analyst
Focus Edumatic PVT LTD
10.2018 - Current
BBA - Computer Application
AVS College of Arts And Science
High School Diploma -
Sarswathi Matric Higher Secondary School
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