Ajit Kumar Bhanbheru
Pune
Summary
A highly motivated and eager-to-learn individual with a strong desire to kickstart a successful career. Possesses excellent communication and problem-solving skills and a keen attention to detail. Demonstrates a willingness to take on new challenges and adapt to new environments. Seeking an entry-level position where I can apply my skills and contribute to the growth of an organization.
Overview
1
1
year of professional experience
Work History
Analyst
eClerx
Pune
06.2024 - Current
- Working in the eClerx chat process for a client like Comcast would involve a blend of skills specific to customer support and the telecom industry. Here are some key aspects of that experience:
- Customer Support Expertise: Assisting customers with inquiries related to Comcast’s services, troubleshooting issues, and providing information about plans, billing, and technical support.
- Technical Knowledge: Familiarity with Comcast’s products (like internet, cable, and phone services) to address customer needs effectively.
- Effective Communication: Clear and friendly communication, often needing to simplify technical jargon for customers.
- Problem-Solving Skills: Quickly diagnosing issues based on customer descriptions and guiding them through solutions.
- Multitasking Ability: Managing multiple customer chats simultaneously while maintaining accuracy and response quality.
- Use of Tools: Proficiency in chat software, CRM systems, and knowledge bases to access information and document interactions.
- Adaptability: Adjusting to various customer personalities and resolving conflicts or frustrations in a calm manner.
Process Associate
IGT Solutions
Pune
06.2023 - 04.2024
- Experienced Operations professional with 11 months of work experience at Indigo Voice Pune.
- Responsible for managing day-to-day operations, ensuring smooth workflow, and meeting client expectations.
- Proficient in coordinating with cross-functional teams and resolving operational issues promptly.
- Provent rack record of delivering high-quality results within tight deadlines.
Education
BCA - Cloud Technology & Information Security
D Y Patil International University Pune
Pune, India02-2023
12th - Maharashtra State Board Pune
Dr. D. Y. Patil Arts, Commerce & Science College
Pune, India02-2020
10th - Maharashtra State Board
CAMP EDUCATION SOCIETY'S HIGH SCHOOL
Pune, India03-2018
Skills
- Communication
- Problem solving
- Decision making
- Team building
Accomplishments
- I was awarded as Star Performer on Dec 23-24.
- For Outstanding Professional Achievements & Valuable Contribution.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Haryanvi
Advanced (C1)
C1
Hobbies
- Cooking
- Travelling
- Listening Music
References
References available upon request.
Timeline
Analyst
eClerx
06.2024 - Current
Process Associate
IGT Solutions
06.2023 - 04.2024
BCA - Cloud Technology & Information Security
D Y Patil International University Pune
12th - Maharashtra State Board Pune
Dr. D. Y. Patil Arts, Commerce & Science College
10th - Maharashtra State Board
CAMP EDUCATION SOCIETY'S HIGH SCHOOL
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