Dynamic leader with a proven track record at Sadbhan Ananta Services, adept in operations management and customer relationship management. Excelled in business growth, leveraging networking skills and project management to exceed objectives. Skilled in revenue generation and ISO compliance, consistently achieving and surpassing goals through strategic planning and effective team collaboration.
Overview
12
12
years of professional experience
Work History
Proprietor
Sadbhan Ananta Services
Kharghar
06.2021 - Current
Directed routine operational functions.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Implemented campaigns and promotions to help with developing goods and services.
Maintained relationships with existing clients by providing superior customer service.
Analyzed industry trends to develop competitive strategies.
Developed policies and procedures for the organization.
Created marketing campaigns to attract new customers.
Researched potential partners in order to expand services offered.
Identified new opportunities for growth, expansion, and diversification.
Set pricing structures according to market analytics and emerging trends.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Created effective business plans to focus strategic decisions on long-term objectives.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales and Marketing Manager
Hyperbaric Technologies
Pune
02.2020 - 08.2024
Developed and implemented effective sales strategies to increase market share.
Analyzed market trends to identify new business opportunities.
Researched emerging technologies in the field of Sales and Marketing and made recommendations for implementation.
Assisted in developing content for social media platforms such as Facebook or Twitter for increasing brand visibility.
Directed and coordinated products, services and sales activities.
Created and distributed promotional materials to increase brand awareness.
Monitored customer satisfaction levels through surveys and feedback mechanisms.
Maintained relationships with existing clients by ensuring their needs are met on time.
Conducted market research and reported on competitors.
Negotiated contracts with vendors to secure favorable terms and pricing.
Prepared reports on key metrics such as leads generated, conversion rates, ROI.
Provided regular updates on progress of activities related to sales and marketing operations to senior management.
Enhanced sales volume through skilled support to both new and inactive customers.
Executive Assistant to the Director
Chemtron Science Laboratories Pvt Ltd
Navi Mumbai
10.2012 - 11.2019
Researched topics relevant to departmental activities in order to provide informed advice and recommendations.
Handled confidential information with discretion and integrity.
Prepared invoices and drafted memos for executives.
Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Conducted research and collected and analyzed data to prepare reports and documents.
Provided administrative support to the director during meetings, taking minutes when required.
Tracked project milestones using appropriate software tools such as Microsoft Project or Excel.
Identified areas where improvements could be made in order to increase productivity.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Acted as a liaison between the director and other departments within the organization.
Ensured that all tasks assigned were completed accurately and delivered in a timely manner.
Delivered optimal administrative, customer service and case management support.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Diploma - Environmental Health And Safety
Uniathena
Online
05-2023
Certification - Lead Auditor ISO14000:2015 in Environ Managemt
IRCLASS
Powai
11-2022
Master In Business Administration - General Studies
ITM University
Kharghar
09-2018
Diploma - Computer Hardware, Networking And Multimedia
IDEMI
Sion
12-2005
Master of Science - Environmental Science
The Institute Of Science
Colaba
06-2000
Bachelor of Science - Chemestry - Bio Chemistry
The Institute Of Science
Colaba
07-1992
Diploma In Environmental Pollution Control Technology - Environmental Pollution Control Studies
Garware Institute Of Career Education
Kalina - Santacruse
06-1992
Skills
Revenue generation
Project management
Networking skills
Business development
Customer acquisition
Customer relationship management
Operations management
Business growth and retention
New market research
ISO compliance
Affiliations
Profficient in thermal profiling of residences for electrical and water leakages
Photography
Singing
Table Tennis
Spiritual Studies
Timeline
Proprietor
Sadbhan Ananta Services
06.2021 - Current
Sales and Marketing Manager
Hyperbaric Technologies
02.2020 - 08.2024
Executive Assistant to the Director
Chemtron Science Laboratories Pvt Ltd
10.2012 - 11.2019
Diploma - Environmental Health And Safety
Uniathena
Certification - Lead Auditor ISO14000:2015 in Environ Managemt
IRCLASS
Master In Business Administration - General Studies
ITM University
Diploma - Computer Hardware, Networking And Multimedia
IDEMI
Master of Science - Environmental Science
The Institute Of Science
Bachelor of Science - Chemestry - Bio Chemistry
The Institute Of Science
Diploma In Environmental Pollution Control Technology - Environmental Pollution Control Studies
Garware Institute Of Career Education
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