Microsoft Products
Ajmal Abdul Khadar
IT Executive
Azhar Manzil Menampally Mukundapuram P.O Chavara Kollam,KL
Summary
Reliable IT Technician confirms resolution of all assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates exceptionally well with both technical and non-technical personnel and customers. Skilled at helping even novice users quickly and rapidly recover from faults, intrusions and losses. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
IT Executive
Alpha Systems
Karunagapally, Kerala
04.2016 - Current
- Analyzed Technical issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Installed and serviced over 500 residential and business commercial CCTV & security systems
Network Administrator
Alpha Systems
Kochi, Kerala
04.2014 - 01.2015
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Identified and immediately resolved issues with network devices.
- Experience Cisco Routers- 3600,2800,2600,3700
- Experience Cisco Catalyst- 3500, 2900 series switches
- Experience with TCP/IP, Network Topologies including Routing Protocols RIP, EIGRP,OSPF and BGP
- Experience in handling Routers, ACL's, NAT
- Experience in Switching-Cisco hierarchy including VLAN, VTP, STP, HSRP, VRRP and GLBP
- Knowledge About WAN Connection s (Frame Relay Switching And Leased Lines )
- Experience in Layer 2 protocols – Frame Relay, PPP, HDLC
- Basic knowledge about MPLS
- Experience in Cisco IOS Backup and Restore
- Knowledge About IPV6 Router configuration and Routing
Hardware Technician
Origin Technologies
Chavara, Kerala
04.2011 - 09.2013
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Ability to provide solutions for computer hardware and software problem
- Knowledge of operating system like Windows XP ,Vista ,Windows 7, 8, 8.1 ,10
- Proficiency in MS office, Adobe Photoshop
- LAN / WAN / VPN
Education
Some College (No Degree) - Cisco Certified Network Professional
Accel IT Academy
Kaloor 04.2014 - 05.2014
Some College (No Degree) - Cisco Certified Network Associate
Accel IT Academy
Kollam 08.2012 - 10.2012
Some College (No Degree) - Plus Two (Science)
Govt Higher Secondary School
Karunagapally 06.2009 - 03.2011
Some College (No Degree) - CBSE 10th
Al- Ameen Public School
Pathanapuram 06.2008 - 03.2009
Skills
Desktop Technical Support
Peripheral Repair
Desktop and laptop installations
Technical Analysis
Virus and malware prevention
Operating system testing
Hardware and software installation
Network component installations
Microsoft Office
Network repairs and maintenance
Computer skills
Hardware knowledge
Hardware and software monitoring
Software
Android
Sadptool
Ivms4200
Interests
Stock Marketing
Travelling
Reading
Timeline
IT Executive
Alpha Systems
04.2016 - Current
Network Administrator
Alpha Systems
04.2014 - 01.2015
Some College (No Degree) - Cisco Certified Network Professional
Accel IT Academy
04.2014 - 05.2014
Some College (No Degree) - Cisco Certified Network Associate
Accel IT Academy
08.2012 - 10.2012
Hardware Technician
Origin Technologies
04.2011 - 09.2013
Some College (No Degree) - Plus Two (Science)
Govt Higher Secondary School
06.2009 - 03.2011
Some College (No Degree) - CBSE 10th
Al- Ameen Public School
06.2008 - 03.2009