AJMAL N
Trivandrum
Summary
Customer Service Manager with extensive experience at Creonix Softtech, recognized for enhancing team performance and customer satisfaction. Implemented innovative feedback systems that significantly improved service delivery and customer experience. Strong leadership and problem resolution skills drive success in fostering customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Creonix Softtech pvt ltd
Trivandrum
03.2019 - 01.2025
- Monitored team performance to uphold high-quality service delivery standards.
- Implemented feedback systems to improve customer experience initiatives.
- Organized team meetings for addressing challenges and proposing effective solutions.
- Delivered exceptional customer service to achieve high levels of customer satisfaction.
Customer Care Executive
G7 CR Technologies India Pvt Ltd
Bangalore
03.2018 - 01.2019
- A Customer Care Executive at Flipkart is responsible for providing exceptional assistance and support to customers who shop on the Flipkart platform. Their primary role involves addressing customer inquiries, concerns, and issues through various communication channels, such as phone, email, and chat. They help customers with order tracking, product information, returns, refunds, and resolving any problems that customers might encounter during their shopping experience.
- Experience- 1 Year
Education
IATA - Airline Customer Service
INTERNATIONAL AIR TRANSPORT ASSOCIATION
Canada Montreal03-2017
Bachelor of Business Management - Airline And Airport Management
Bharathiyar University
Coimbatore01.2017
High School Diploma -
Kerala Board of Higher Secondary Education
Govt. Vocational Higher Secondary School Vakkom01.2014
Skills
- Management Skills
- Creativity
- Negotiation
- Critical Thinking
- Leadership
- Customer relationship management
- Communication skills
- Problem resolution
- Conflict resolution
- Focused on customer satisfaction
- Proficient in [software]
Languages
English, Malayalam, Hindi, Spanish, Tamil
SKILLS SUMMARY
- Communication Skills
- Project Management
- Customer Service
Certification
- BUSINESS ENGLISH CERTIFICATE (BEC)
- IATA IN AIRLINE CUSTOMER SERVICE
Timeline
Customer Service Manager
Creonix Softtech pvt ltd
03.2019 - 01.2025
Customer Care Executive
G7 CR Technologies India Pvt Ltd
03.2018 - 01.2019
IATA - Airline Customer Service
INTERNATIONAL AIR TRANSPORT ASSOCIATION
Bachelor of Business Management - Airline And Airport Management
Bharathiyar University
High School Diploma -
Kerala Board of Higher Secondary Education
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