Summary
Overview
Work History
Education
Skills
Languages
SKILLS SUMMARY
Certification
Timeline
Generic
AJMAL N

AJMAL N

Trivandrum

Summary

Customer Service Manager with extensive experience at Creonix Softtech, recognized for enhancing team performance and customer satisfaction. Implemented innovative feedback systems that significantly improved service delivery and customer experience. Strong leadership and problem resolution skills drive success in fostering customer relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Creonix Softtech pvt ltd
Trivandrum
03.2019 - 01.2025
  • Monitored team performance to uphold high-quality service delivery standards.
  • Implemented feedback systems to improve customer experience initiatives.
  • Organized team meetings for addressing challenges and proposing effective solutions.
  • Delivered exceptional customer service to achieve high levels of customer satisfaction.

Customer Care Executive

G7 CR Technologies India Pvt Ltd
Bangalore
03.2018 - 01.2019
  • A Customer Care Executive at Flipkart is responsible for providing exceptional assistance and support to customers who shop on the Flipkart platform. Their primary role involves addressing customer inquiries, concerns, and issues through various communication channels, such as phone, email, and chat. They help customers with order tracking, product information, returns, refunds, and resolving any problems that customers might encounter during their shopping experience.
  • Experience- 1 Year

Education

IATA - Airline Customer Service

INTERNATIONAL AIR TRANSPORT ASSOCIATION
Canada Montreal
03-2017

Bachelor of Business Management - Airline And Airport Management

Bharathiyar University
Coimbatore
01.2017

High School Diploma -

Kerala Board of Higher Secondary Education
Govt. Vocational Higher Secondary School Vakkom
01.2014

Skills

  • Management Skills
  • Creativity
  • Negotiation
  • Critical Thinking
  • Leadership
  • Customer relationship management
  • Communication skills
  • Problem resolution
  • Conflict resolution
  • Focused on customer satisfaction
  • Proficient in [software]

Languages

English, Malayalam, Hindi, Spanish, Tamil

SKILLS SUMMARY

  • Communication Skills
  • Project Management
  • Customer Service

Certification

  • BUSINESS ENGLISH CERTIFICATE (BEC)
  • IATA IN AIRLINE CUSTOMER SERVICE

Timeline

Customer Service Manager

Creonix Softtech pvt ltd
03.2019 - 01.2025

Customer Care Executive

G7 CR Technologies India Pvt Ltd
03.2018 - 01.2019

IATA - Airline Customer Service

INTERNATIONAL AIR TRANSPORT ASSOCIATION

Bachelor of Business Management - Airline And Airport Management

Bharathiyar University

High School Diploma -

Kerala Board of Higher Secondary Education

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