Summary
Overview
Skills
Software
Work History
Education
Accomplishments
Interests
Timeline

Akash S

Operation Support Specialist
Chennai

Summary

Energetic Operations Specialist with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.

Enthusiastic candidate with extensive experience in customer service and operations handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Skills

Accuracy and efficiency

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Software

Microsoft Excel

Microsoft PowerBI

Microsoft Powerpoint

Microsoft Word

Work History

Trainer - Retail Operations

Citicorp Services India Pvt Ltd
Chennai, Tamilnadu
09.2022 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Monitored participant workflow and behaviors throughout training process.
  • Analyzed team performance and identified opportunities for additional training.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Educated clients on proper use of products and systems.

Operations Support Specialist

Citicorp Services India Pvt Ltd
Chennai
12.2019 - Current
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
  • Scheduled timely repair and routine maintenance services to minimize disruption to office production.
  • Participated in operations team meetings to coordinate and assign project management tasks.
  • Analyzed and evaluated operational issues and determined cost-effective solutions.
  • Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
  • Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Bachelor of Science - Data Science And Applications

Indian Institute Of Technology Madras, Chennai, India
01.2023 - Current

Post Graduate Diploma - Applied Statistics

IGNOU, New Delhi, India
01.2023 - Current

Bachelor of Engineering - Mechanical Engineering

MNM Jain Engineering College, Chennai, India
06.2015 - 04.2019

Accomplishments

  • Supervised and Mentored team of 12 staff members.
  • Collaborated with team of 25 trainers/facilitators in the development and implementation of Project reimagine - simplified Banking.
  • Used Microsoft Excel to develop individual score tracking spreadsheets.
  • Resolved product issue through consumer testing.

Interests

Cycling

Chess

Timeline

Indian Institute Of Technology Madras - Bachelor of Science, Data Science And Applications
01.2023 - Current
IGNOU - Post Graduate Diploma, Applied Statistics
01.2023 - Current
Trainer - Retail Operations - Citicorp Services India Pvt Ltd
09.2022 - Current
Operations Support Specialist - Citicorp Services India Pvt Ltd
12.2019 - Current
MNM Jain Engineering College - Bachelor of Engineering, Mechanical Engineering
06.2015 - 04.2019

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Akash SOperation Support Specialist