Akalya A

Database Administrator – Western Union

Dates (e.g., July 2022 – Present)

• Performed installation, patching, and upgrades for Oracle Database, Oracle Grid Infrastructure, and GoldenGate environments.
• Remediated database and system vulnerabilities to maintain compliance with security standards.
• Troubleshot complex Oracle and GoldenGate issues across production and non-production environments.
• Supported OS-level patching efforts in coordination with system administrators.
• Worked extensively in high-availability and disaster recovery setups including Oracle RAC, ASM, Data Guard, and RMAN.
• Automated routine manual DBA tasks, reducing human error and improving operational efficiency.
• Analyzed and interpreted Oracle Veridata reports to ensure data replication integrity.
• Responded promptly to customer database queries, ensuring high service availability and satisfaction.
• Monitored and optimized SQL performance using tools such as Explain Plan; implemented tuning strategies to enhance query execution.
• Developed shell and PL/SQL scripts to automate tasks like index rebuilds and statistics gathering.
• Executed and validated daily RMAN backups to ensure reliable data recovery.

Oracle Database Adminstrator – Kroger, U.S.

May 2019 – July 2022

• Provided L1/L2 support for incoming tickets, troubleshooting database and infrastructure issues across various Oracle products and services.
• Managed and supported over 130 database servers remotely using Remote Desktop Protocol (RDP), ensuring consistent uptime and high availability.
• Achieved an average ticket resolution time of 15 minutes, significantly improving response efficiency and meeting SLAs.
• Ensured strict adherence to client data privacy and confidentiality standards.
• Monitored server performance and infrastructure activity; generated detailed reports on activation and usage metrics.
• Coordinated customer communications, workflow handoffs, and follow-ups to ensure SLA compliance.
• Collaborated with support teams to transition active issues, develop internal knowledge bases, and enhance team capabilities.
• Performed Oracle installation, patching, and upgrade tasks in production and non-production environments.
• Supported and maintained complex setups involving Oracle RAC, ASM, Data Guard, GoldenGate, RMAN, and standalone databases.

Environment: Oracle, PuTTY, SQL Developer, RDP