Akanchha Singh
Gurugram
Summary
Dynamic Sales Associate with a proven track record at Dyninnio India, excelling in upselling and B2B sales. Expert in building rapport and leveraging excellent communication skills to exceed sales targets. Achieved significant customer satisfaction through effective after-sales support. Specializes in identifying upselling opportunities, demonstrating a unique blend of interpersonal and strategic sales abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Dyninnio India
Gurugram
08.2023 - 11.2024
- Client relationship management: Maintaining and developing relationships with clients, both existing and potential
- Market research: Conducting market research to identify opportunities and customer needs
- Sales targets: Meeting sales targets, KPIs, and goals
- Presentations: Preparing and delivering presentations on products and services
- Reporting: Creating reports and reviews with sales and financial data
- Networking: Participating in trade shows, conferences, and other marketing events
- Negotiation: Negotiating and closing deals
- After-sales support: Providing after-sales support to maintain customer satisfaction
- Collaboration: Collaborating with team members and other departments to achieve sales objectives
- Client queries: Handling and managing client queries or issues
Customer Support Executive
Wipro
Gurugram
01.2022 - 07.2023
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions.
- Performed troubleshooting on technical problems.
- Developed solutions to address customer complaints.
- Promoted additional products or services to meet customers' needs.
Education
Master of Arts - Marketing
University of Allhabd
Allhabad06-2020
Bachelor of Arts - Commerce
University of Allhabad
Allhabad06-2016
Skills
- Upselling
- B2B sales and customer service
- Building rapport
- Excellent communication skills
- Friendly and outgoing
Certification
- C+++
- Tally
Timeline
Sales Associate
Dyninnio India
08.2023 - 11.2024
Customer Support Executive
Wipro
01.2022 - 07.2023
Master of Arts - Marketing
University of Allhabd
Bachelor of Arts - Commerce
University of Allhabad
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