Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akanksha Agarwal

Senior Project Manager, CSM®
Jaipur

Summary

Senior Project Manager with over 11 years of experience, specializing in product delivery and program management for global enterprise customers.

As a Certified Scrum Master, I excel in leading agile teams (30+ members) by implementing process improvements, SaaS, CRM and maintaining operations across departments to meet and exceed business targets. Adept in leading cross-functional teams, managing complex, high-value projects, and rolling out enterprise and in-house products

Overview

12
12
years of professional experience
7
7
Certifications

Work History

Senior Project Manager

mavQ, Inc. (MTX Group)
05.2021 - Current
  • Managing product delivery for No code/low code Platform.
  • Leading and directly managing Agile teams in the delivery of ProServ and product
  • Worked on multichannel Generative AI and LLM-based services for the product
  • Spearheaded the adoption of Agile project management techniques, increasing responsiveness to changing project requirements.
  • Adoption of JIRA, its workflows, and ticketing system. Also acted as JIRA Admin temporarily.
  • Governance and Documentation Lead- Providing estimates, document/review SOWs, and project documentation in support of on-going client needs and new opportunities.
  • Setting accurate budget milestones based on historical data and forecasting team capacity.
  • Validated project feasibility by developing Proof of Concept (POC) and service prototypes.
  • SCRUM Master for multiple cross-functional teams, responsible for facilitating Scrum events, coordination, development progress, work distribution, and running smooth ops.
  • Responsible for Product Feature Prioritization and Roadmap together with the product owner, for the Platform Development
  • Responsible for Time tracking at the organization level. Tools used -Tempo Planner
  • Bug Monitoring , prioritisation, , deployed X-ray - Test Case Management System
  • Reporting and Analytics - created project planning/status reports, resource utilization reports, Time and Risk management, and Analytics dashboards for stakeholders.

Infrastructure Project Manager

ZNet Technologies Pvt. Ltd
07.2020 - 04.2021
  • To facilitate productive discussions to establish requirements with multifunctional teams
  • Managing project dependencies, and change requests to the project scope by setting customer expectations
  • Streamlined HR processes by implementing a new HRMS system end to end
  • Managed a major Product Revamp and Release management - Worked at a granular level with the SDLC team, timelines, and risk mitigation on a day-to-day basis | Gathering continuous feedback from stakeholders and customers, planning demos and soft launch
  • Coordinator for VAPT projects at application and Infra level

Project Manager

Punchh Tech Pvt. Ltd (now a part of PAR Tech.)
11.2018 - 06.2020
  • Acted as the Delivery Manager for App Development, delivered 10+ enterprise multichannel Loyalty - Applications
  • Channelized the concepts of CRM through company's analytical Products, acting as SPOC on multiple implementations for enterprise accounts across the globe (like C-stores and Restaurant chains across EU, US, Canada Regions)
  • Responsible to develop and execute account development strategies with multiple Vendors and Delivery partners

Business Consultant

Celebal Technologies
07.2017 - 10.2018
  • Being part of the company's leadership panel, served as Primary manager for client communication, traveling on-site for various meetings and project conception.
  • Architect for analytical and data warehousing projects including - Salesforce cloud - Lightning platform implementation for an Insurance Firm, HR Analytics and Learning Data Management (L&D)
  • PM for Application Management Support for a Global media client using the Microsoft Azure and Databricks deployment
  • Prime involvement in Business Development activities ,Pre-sales proposals and generations of leads for the enterprise

Associate Consultant

ZS Associates India Private Limited
09.2013 - 06.2017
  • Customer success manager for US, and EU Pharma giant accounts,
  • Business and Strategy Consultant, responsible for conducting Project Definition Workshops with all the stakeholders
  • Technical Consultant on Data modelling and handling large-scale customer sales and marketing data (using Iron Python scripting) to carry out user profiling, and territory alignment ready for client accessibility
  • Performance Tuning and creating a Data Enablement Layer using MicroStrategy and Tableau
  • Ensured quality processes and improvements in the Application Management Services and Data Process transformations are adapted

Education

B. Tech - Computer Engineering

Rajasthan Technical University
Jaipur, Rajasthan
06.2013

Skills

Business Skills:

  • Project & Program Management

  • Client Management

  • Change Management

  • Leading Transformation Projects

  • Quality Management

  • Resource & Team Management

  • Agile Development

  • Project Governance & Compliance

  • No-code/Low-code Platform

  • Agile Coaching & Mentoring

  • Forecasting

  • Reporting Analytics Dashboards

  • Case Studies & User stories

  • Contract Management

  • VAPT Compliance

  • Risk Assessment & Mitigation

  • Vendor Management

Technical Competencies:

  • JIRA & Confluence

  • Tempo Planner & Budgets

  • JIRA - Advanced Roadmaps

  • Project Portfolio Management

  • Asana

  • Mondaycom

  • LLMs

  • Generative AI

  • Trello

  • Product Roadmaps

  • GitLab GIT Management

  • CI/CD DevOps

  • CRM - Salesforce

  • AzureDevOps

  • Lucidcharts

  • QA Automation - Xray Tests & Playwright

  • ZOHO CRM and Suite

  • MS Project Plan

  • MS-Office

Certification

CSM® | Certified ScrumMaster | Scrum Alliance

Timeline

Senior Project Manager

mavQ, Inc. (MTX Group)
05.2021 - Current

Infrastructure Project Manager

ZNet Technologies Pvt. Ltd
07.2020 - 04.2021

Project Manager

Punchh Tech Pvt. Ltd (now a part of PAR Tech.)
11.2018 - 06.2020

Business Consultant

Celebal Technologies
07.2017 - 10.2018

Associate Consultant

ZS Associates India Private Limited
09.2013 - 06.2017

B. Tech - Computer Engineering

Rajasthan Technical University

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Akanksha AgarwalSenior Project Manager, CSM®