Akanksha Agarwal

• Lead, mentor, and manage a team of 20+ Business Analysts and testers across diverse domains and projects, ensuring alignment with business goals and industry best practices in India and onshore.(United states for 2 years)
• Act as the primary liaison between internal teams and external clients, ensuring stakeholder expectations are met through clear communication and strategic planning.
• Oversee the end-to-end requirements lifecycle from gathering and documentation to validation — ensuring business needs are effectively captured and translated into scalable solutions.
• Collaborate closely with cross-functional teams including Project Managers, Developers, and Actuaries to deliver data-driven solutions that enhance performance and compliance.
• Deep domain expertise across the insurance functional value chain – new business, underwriting, policy servicing, claims, distribution channel systems, renewals, insurance accounting, regulations and reporting. Excellent understanding of the insurance business - products, market and regulations. Products - traditional & advanced, group & health insurance, annuities & pensions as well as reinsurance.

Technical skills: New Business Acquisition, Policy Maintenance & Servicing.

Projects Highlights:

• Led end-to-end product configuration in LifeSys for multiple clients, executing STP setup for new business, defining plans and rulesets, configuring laser checks and ledger accounts for premium collection and disbursements, onboarding distributors, establishing commission structures, and managing policy correspondence.
• Oversaw end-to-end conversion projects as Lead Business Analyst and Testing Manager, managing data migration, reconciliation, and post-conversion servicing for approximately 10 lakh policies in a lead capacity.
• Leading the testing team for Claim Digitization initiative for client through Salesforce that covers telephonic intakes, paper intakes & portal intakes.
• Testing Lead on several capex initiatives including Policy Expansion, Account Master Expansion, API Modernization, Claims Automation and claims automation.
• Managed claims automation project and PHS project, facilitating automation of claims process through Intramart system from claim kick-off to payment.
• Also responsible for Non Financial changes in the system through IM portal.

• Documented customer requirements and assisted technical teams in system implementation.
• Managed project lifecycle from kick-off to final sign-off.
• Conducted walkthroughs of business requirement documents with clients and incorporated feedback as needed.
• Facilitated creation of test plans and shared test results with clients.
• Contributed to the development and maintenance of a combined billing application for carriers using a single system.
• Collaborated with USA-based clients in the life insurance sector.
• Travelled onshore to engage directly with clients and address their requirements.

• Managed requirement-gathering process for ACE BA BAU project, creating and coordinating multiple artifacts including BRDs, SPRs, and user stories.
• Managed requirements and RTMs to ensure comprehensive documentation and traceability.
• Analysed current issues and proposed effective business solutions to enhance client outcomes.
• Analyzing individual client requirements and helping support them with the best solution available.
• Facilitated project walkthroughs and document reviews to ensure alignment with client expectations.
• Determining system and interface impacts.
• Preparing weekly status reports and determining various test scenarios.
• Analysing the changes being made to a release, and documenting them as part of ACE On-Line Help.
• Managed client relationships and engaged stakeholders to ensure project success.

Business Analyst / Insurance Operations Analyst

• Gathered and analyzed business requirements, ensuring alignment between client expectations and project deliverables.
• Coordinated with clients, onshore teams, and stakeholders to facilitate project execution and effective communication.
• Assisted in the preparation of Business Requirement Documents (BRDs) and functional specifications.
• Performed detailed analysis of functional requirements and translated business needs into actionable solutions.
• Conducted end-user training sessions at client locations, enabling smooth adoption of new processes and systems.
• Collaborated with QA teams by reviewing test cases, validating requirement coverage, and clarifying business requirements.
• Participated in Change Control Board (CCB) meetings, assessing change requests and recommending appropriate actions based on impact analysis.
• Quoted and processed Commercial Auto Insurance policies using the IMS system.
• Analyzed vehicle Safer Reports and performed risk assessments to support underwriting decisions.
• Classified primary and secondary class codes in accordance with underwriting guidelines and regulatory requirements.
• Processed Workers' Compensation renewals in the Chartis system by gathering and validating information from ImageRight.
• Prepared insurance quotes in IMS and conducted premium comparisons and analysis between IMS and Chartis systems.
• Processed policy non-renewals in the QBE system across multiple insurance carriers.
• Calculated and processed Experience Modification (Ex-Mod) factors for Workers' Compensation policies.
• Performed premium calculations and renewal processing to ensure accurate policy issuance and underwriting compliance.

Insurance Operations / Underwriting Executive

• Performed underwriting activities, including risk assessment, policy evaluation, and policy issuance in accordance with company guidelines.
• Managed claim administration processes, ensuring timely and accurate handling of insurance claims.
• Addressed customer inquiries and provided effective resolution to policy-related issues, enhancing customer satisfaction.
• Recruited and onboarded financial advisors, supporting business growth and distribution network expansion.
• Maintained and managed branch-level operational and customer data, ensuring accuracy and compliance with company standards.
• Conducted policy audits to evaluate existing coverages, identify coverage gaps, and recommend appropriate insurance solutions based on client occupancy and risk exposure.
• Collaborated with clients and stakeholders to provide customized insurance coverage recommendations and improve policy adequacy.
• Supported branch operations by ensuring adherence to underwriting standards, regulatory requirements, and internal processes.