Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
Generic
Akanksha Bansal

Akanksha Bansal

Noida

Summary

Dynamic Senior Associate at MetLife GOSC with expertise in third-party risk assessment and stakeholder management to improve business continuity plans. Proven track record in enhancing process efficiency and customer satisfaction through proactive vendor management and cross-functional collaboration. Skilled in ServiceNow and mentoring teams, driving impactful improvements in risk assessment workflows.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Third Party Risk Management - Senior Associate

MetLife GOSC
Noida
05.2022 - Current
  • Executed third-party risk assessments in ServiceNow and facilitated onboarding in SAP Ariba for payment processing.
  • SLA management and governance of the process to meet the agreed process metrics. Ensure all vendor relationships comply with OFAC sanction screening before getting them onboarded in ARIBA.
  • Work with our risk partners to complete the end to end third party risk assessments. Responsible for providing viability, reputational, operational and concentration ratings in order to reduce the risk related to the new relations of the company.
  • Prepared the whole monthly Vendor Deactivation in SNOW and PeopleSoft file for vendors having no payment rule for over 13 months with timely follow-ups with the line of business for accounts payable enhancing process efficiency. Assisted key stakeholders with flowchart preparation for new tool implementation.
  • Work closely with management and stakeholders to create and implement new analytical solutions.
  • TPRM Mailbox management and workload distribution, SOP Management
  • Train new hires, cross functional teams and stakeholders about the process and tools. Mentored junior associates, providing guidance on best practices and workflows.
  • Monitoring progress, and ensuring deadlines were met with proper escalation matrix in place.
  • Maintained precise records of ongoing risk assessments, reporting weekly to TPRM program office and senior management.
  • Process Improvement Ideas implemented for process efficiency and bridging knowledge gaps with effective communication and problem solving.
  • Conducted vendor and Line of Business meetings to expedite requests and resolve queries with line of business and risk partners.
  • Evaluated financial health of vendors with critical risk ratings; re-evaluated biannually.
  • Collaborated with cross-functional teams to streamline operations and boost productivity.
  • Governance on risk partners (Anti-Bribery & Anti-Corruption, Compliance, IT, and Privacy) to expedite the requests based on impacted location(s), including cross-border regions.
  • Create vendor risk issues and monitor the closure of the same.
  • Conducting vendor reassessments every two years for product and service renewal.
  • Reviewed and approved purchase requisitions, vendor paper invoices for Direct Payment Orders in accordance with TPRM policy and procedures, to ensure efficient processing.
  • Handled urgent requests proactively, resulting in increased customer satisfaction and strengthened partnerships.

Senior Wealth Manager

Bajaj Capital Ltd
New Delihi
11.2021 - 04.2022
  • Developed personalized investment strategies for high-net-worth clients.
  • Analyzed market trends to advise clients on asset allocation.
  • Managed client portfolios to ensure alignment with financial goals.
  • Conducted regular financial reviews to assess investment performance.
  • Cultivated long-term relationships through exceptional client service and communication.

Senior Relationship Manager

ICICI Securities
Navi Mumbai
09.2018 - 10.2021
  • Secured qualification for Malaysia Contest in March 2021 and many monthly performance and business generation awards
  • Built strong client relationships to enhance customer satisfaction and loyalty.
  • Collaborated with cross-functional teams to address client concerns effectively.
  • Managed account documentation to maintain compliance with industry regulations.
  • Analyzed customer data to identify areas of risk and potential opportunities for growth.
  • Prepared detailed reports on customer activities for management review.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.

Marketing Intern

Amul GCMMF
Pune
02.2017 - 03.2017
  • Conducted market research to identify target audience preferences.
  • Collaborated with team members on content creation for promotional events.
  • Supported the analysis of marketing campaign performance data.
  • Engaged with customers through surveys to gather feedback on products.
  • Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
  • Compiled and presented reports on customer feedback to inform marketing strategies.

Education

MBA - Marketing And Finance

Institute Of Management Development & Research
Pune
06-2018

Skills

  • Third-party risk assessment
  • ServiceNow expertise
  • SAP Ariba onboarding
  • Stakeholder management
  • PeopleSoft, Probit
  • US Office of Foregn Assets & Control
  • Dun & Bradstreet
  • Governance, Risk & Compliance
  • Flow chart assistance to higher management to implement in the new ARAVO tool
  • Vendor management
  • Process Improvement ideas implementation
  • Data analysis
  • Cross-functional collaboration
  • Performance monitoring
  • Training and mentoring
  • Report preparation
  • MS Excel

Affiliations

  • Value stories registered for process improvements and requests for proposal ideas given for the new ARAVO tool
  • Multiple voices of customer received (act of urgency, change maker, deliver what matters, query resolution, expedition)

Accomplishments

  • Q2 Award Winner for Exemplary performance in BAU, ad Hocs and mentoring old and new resources.
  • GEM Award winner 2022
  • CMMI MetLife Poster Competition Winner 2022 and 2023

Certification

  • Supplier management (Coursera)
  • Agile Project Management (Coursera)

Languages

English
First Language
Hindi
Proficient (C2)
C2

Timeline

Third Party Risk Management - Senior Associate

MetLife GOSC
05.2022 - Current

Senior Wealth Manager

Bajaj Capital Ltd
11.2021 - 04.2022

Senior Relationship Manager

ICICI Securities
09.2018 - 10.2021

Marketing Intern

Amul GCMMF
02.2017 - 03.2017

MBA - Marketing And Finance

Institute Of Management Development & Research

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Akanksha Bansal