Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Akanksha Bhadouriya

Akanksha Bhadouriya

New Delhi

Summary

An enthusiastic and responsible individual, who is keen to learn new things in life. Seeking a position with a company offering opportunities for career growth and development

Overview

3
3
years of professional experience
1
1
Certification

Work History

Escalation Officer

Yes Bank Ltd
Gurgoan
06.2021 - Current
  • Handling Floor escalation from liability officers and trying to give them end to end satisfactory Resolution
  • Handling NRE , NRO Customers Quiers and trying to given first time resolution ...
  • NRE , NRO Customers Email Handling , Branch Communication Documentation Verification
  • Account operational related issues, payment related issues, Deliverables & services related inquiry
  • Responsible for applications installation errors, user issues, payment related issues, and Handling Digital Banking issues and giving them logical Solutions
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

MBA - Finance & Marketing

Prestige Institute of Management
Gwalior
08.2020

High School Diploma -

Makhaanlal Chaturwedi University
Gwalior
12.2017

Bachelor of Science - Computer Science

V.R.G PG Girls College Gwalior Jiwaji University
Gwalior
06.2017

Skills

  • Microsoft Expert
  • Excellent Oral and written Comm skill
  • Creative Thinking
  • Time Management Skills

Languages

Hindi
First Language
English
Proficient
C2
Hindi
Proficient
C2

Certification

  • Certified DCA, Diploma in computer Application - 2017

Timeline

Escalation Officer

Yes Bank Ltd
06.2021 - Current

MBA - Finance & Marketing

Prestige Institute of Management

High School Diploma -

Makhaanlal Chaturwedi University

Bachelor of Science - Computer Science

V.R.G PG Girls College Gwalior Jiwaji University

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Akanksha Bhadouriya