Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Acknowledgement
Timeline
Generic

Akanksha Chaturvedi

Jaipur

Summary

Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Detail-oriented and able to learn new concepts quickly. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager- Operations

Genpact
Jaipur
09.2021 - Current
  • Experience of 12+ years in O2C domain, focusing on cash application,UAC audit, SOF validation and refunds.
  • Strong client communication and interaction and first point of contact for any client query.
  • Created SOP(s) for process improvement, Implemented new policies and procedures to enhance operational efficiencies. Provided guidance and training to team members in order to improve their skillset.
  • Collaborated with other portfolios(Collections, Finance) to ensure effective and timely completion of tasks .
  • Ensured compliance with safety regulations during all operational activities. Cross Training Index in team was maintained within compliance limits.
  • Conducted regular refresher sessions on process knowledge.
  • Presented Dashboards to client and internal leadership.
  • Preparation of monthly Capacity data for analyzing FTE requirement.
  • Managing the SLA's (TAT - Same day payment application, Accuracy - Greater than 95%).
  • 100% Reconciliation of payments booked in ERP vs. bank statements.
  • Assisted with interviewing and hiring of employee team members with appropriate skills.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Motivated team to participate in extra curricular activities (fun friday and family connect) to keep employees motivated.

Management Trainee

Genpact
Jaipur
02.2019 - 08.2021
  • First point of contact for onshore and offshore team for resolving queries and client error and escalations.
  • Part of multiple transition - ERP transition (PMS to LeaseWave) and portfolio transition (Mexico Integration and Collateral Insurance)
  • Trained the operations team about new ERP, provided training and resolved queries to reduce the knowledge gap.
  • Training and mentoring new hires to set team members up for success.
  • Conducted and delivered refresher sessions for existing employees in team to improve employee effectiveness and address areas of weakness.
  • Assisted with the development of new policies and procedures for daily operations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Active participant in extra curricular activities.

Education

M.Com - EAFM

University of Rajasthan
Jaipur, India
06-2015

Skills

  • Standard Operating Procedures
  • Client management
  • Consistent learner
  • Operational Efficiency
  • Process Improvement
  • New Employee Hiring
  • Training and mentoring

Accomplishments

  • Recognized by client for operation excellence.
  • Rewarded for effective target completion and maintaining the lowest suspense count of $1.39MM
  • Recognition received in NPS by client.

Certification

  • Enrolled in Genpact's manager's training program (FLM LTM) and successfully completed it.

Hobbies

  • Listening music
  • Cooking

Acknowledgement

I hereby declare that all the information mentioned above is true and correct to best of my knowledge.

Timeline

Assistant Manager- Operations

Genpact
09.2021 - Current

Management Trainee

Genpact
02.2019 - 08.2021

M.Com - EAFM

University of Rajasthan

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Akanksha Chaturvedi