Akanksha Chaudhary
Greater Noida
Summary
Dynamic leader with a proven track record, excelling in team management and operational efficiency. Skilled in software testing and KPI analysis, with the proven track record of driven customer success through innovative strategies and empathetic leadership with the expertise in cross-department collaboration and project management which consistently enhanced business development and revenue generation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager – Customer Success and Operation
ILUMINA HEALTH PVT. LTD.
NOIDA
08.2024 - Current
- Team Building & Management: Led a team of 8-10 customer success professionals, fostering growth and mentoring future leaders.Optimized resource allocation, workload balancing, and talent development for effective team performance.
- Operational Oversight: Handled day-to-day operations, ensuring all KPIs and KRAs were met effectively.
- Improved customer success strategies through data-driven decisions and personalized client consultations.
- Software Testing and Feedback: Managed daily testing of an under-development website, coordinated team efforts, and provided detailed feedback to relevant departments. Monitored and reported issues until resolution.
- Leadership and Communication: Delivered training sessions, facilitated workshops, and ensured clear communication across departments.
Account Manager
Econav Management Services/UNIMED
GREATER NOIDA
04.2023 - 07.2024
- Company Overview: Worked for global company UNIMED
- Interacting customers on daily basis through mails regarding shipping businesses by providing quotes and supplying orders
- Managing a huge database and team of decent people including overseas trade and ship management
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Established clear communication channels between clients and internal teams, ensuring seamless project execution
- Worked for global company UNIMED
Customer Service Executive
lenergizer IT Services Pvt. Ltd.
NOIDA
06.2022 - 12.2022
- Interacting with hundreds of customers on daily basis through mails for SAMSUNG and conveying them about the process dealing of company and proactively replying on the queries aroused
- Resolving customer queries and compiling team's data base via excel and communicating directly to client and handling team's reporting via their data collection and compilation
- Streamlined communication channels for improved efficiency in handling customer concerns
CRM EXECUTIVE
TrafikSol ITS Technologies Pvt Ltd
NOIDA
12.2020 - 09.2021
- Managed a team of site engineers across PAN India in various projects of highway plazas and automation and communicated directly with clients through meetings and webinars
- Conducted zoom calls to evaluate project status and managed CRM software of the company, tested and implemented it for the projects
Education
B.TECH -
Moradabad Institute of Technology
09.2020
XII -
SPRING FIELDS COLLLEGE
04.2016
X -
SPRING FIELDS COLLEGE
MORADABAD04.2014
Skills
- Business Development
- MS OFFICE
- Time Management
- Revenue Generation
- Account development
- Team Management
- Empathy
- Leadership Skills
- Inside sales & Direct Sales
- Project Management
- Conflict resolution skills
- Customer Service
- Communication skills
- Software Testing
- KPI Analysis
- Cross Department Collaboration
- Team Training and Development
Certification
- Business Communication
- Business Communication Principles
- Basics of Effective Communication and Sales Techniques
- Communication Management
- Introduction to Business Communication
- Project Management
- Project Management Foundations
- Project Management Foundations: Communication
- Effective Communication
Projects
Smart Garbage Collection and Management System, A unique ID is provided for every dustbin, enabling the authorities to access and allowing to take action when level of the bin reaches a certain threshold.
Accomplishments
- Increased customer retention by 15-20% through personalized service and targeted engagement strategies.
- Improved NPS score by X% by refining communication, product delivery, and issue resolution.
- Boosted new customer acquisition by 30% through enhanced service quality and customer referral programs, resulting in significant revenue growth.
- Worked as campus ambassador for INDIA REDEFINED and HAMARI PEHCHAAN NGO.
- Published poems on YouTube and participated in various open mics.
- Participated in MITSA 2016, All India Essay Writing Competition, Aayush Sanjivini Quiz, and Electrifier Quiz 2020.
- Attended webinars on Differential Human Psychology After Lockdown, Vedic Mathematics, and Stress Management During Lockdown.
Customer Success Achievements:
Extracurricular & Personal Achievements:
Languages
Hindi
First Language
English
Proficient (C2)
C2
Softwares
- SAP BUSINESS
- MS-OFFICE
- CANVA
Timeline
Assistant Manager – Customer Success and Operation
ILUMINA HEALTH PVT. LTD.
08.2024 - Current
Account Manager
Econav Management Services/UNIMED
04.2023 - 07.2024
Customer Service Executive
lenergizer IT Services Pvt. Ltd.
06.2022 - 12.2022
CRM EXECUTIVE
TrafikSol ITS Technologies Pvt Ltd
12.2020 - 09.2021
B.TECH -
Moradabad Institute of Technology
XII -
SPRING FIELDS COLLLEGE
X -
SPRING FIELDS COLLEGE
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