Akanksha Dager
Assistant Consultant
Noida,UP
Summary
Dynamic Operations Manager with a proven track record at Tata Consultancy Services, excelling in performance monitoring and process improvement. Skilled in enhancing customer satisfaction and implementing effective training programs, I leverage strong problem-solving abilities to drive operational efficiency and foster client relationships. Committed to achieving strategic goals and optimizing workflows.
Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Tata Consultancy Services
09.2018 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented quality control systems to boost overall product consistency and reliability.
Assistant Manager of Operations
Optum
06.2017 - 08.2018
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
Assistant Manager of Operations
EXL
11.2015 - 05.2017
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Enhanced employee productivity through regular training sessions and performance evaluations.
Customer Care Executive
EXL
01.2014 - 10.2015
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Bachelor of Dental Surgery - Dental Hygiene
Harsaran Das Dental College
Ghaziabad, India 04.2001 -
Skills
Operations management
Timeline
Operations Manager
Tata Consultancy Services
09.2018 - Current
Assistant Manager of Operations
Optum
06.2017 - 08.2018
Assistant Manager of Operations
EXL
11.2015 - 05.2017
Customer Care Executive
EXL
01.2014 - 10.2015
Bachelor of Dental Surgery - Dental Hygiene
Harsaran Das Dental College
04.2001 -
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