Akanksha Dhall

• Product Overview: Workforce Management solutions streamline critical activities such as time tracking and scheduling, reducing administrative burdens on managers and employees. These solutions are designed to strike the perfect balance—maximizing productivity while also inspiring and motivating employees. By optimizing workflows and improving resource allocation, Workforce Management empowers organizations to achieve operational efficiency and enhance employee satisfaction.
• Requirement Gathering and Analysis: Collaborated with teams to gather and document requirements on Confluence, and developed detailed test plans, strategies, scenarios, scripts, and steps based on Business and System Use Cases.
• Testing and Automation: Performed functional testing with Selenium WebDriver in a Hybrid-driven and BDD framework, automated web application testing, and conducted manual and API testing. Assisted developers with troubleshooting and performed Root Cause Analysis (RCA) for defects
• Scrum Participation: Actively participated in scrum meetings and project reviews, ensuring team alignment and progress tracking, while supporting the creation and maintenance of Requirement Traceability Matrices (RTMs).
• Client Relationship and Communication: Led and participated in client discussions to ensure alignment with project requirements, tracked and reported issue progress, and suggested resolutions.
• System and Team Management: Analyzed existing systems for improvements, managed a team of technicians and inspectors to ensure adherence to requirements, and demonstrated strong multitasking skills while handling multiple deliveries and meeting deadlines.
• DevOps and Infrastructure: Maintained Jenkins pipelines for continuous integration and deployment, and used Docker and Kubernetes to create and manage virtualized environments for development and testing.

• Product Overview: Central Access and Administrative Services (CAAS) refers to a set of centralized services designed to manage access control, administrative functions, and overall security across an organization's IT systems and resources. These services streamline the management of user permissions, authentication, and administrative tasks, providing greater efficiency, security, and compliance.
• Client Interaction & Requirement Analysis: Gathered and analyzed business requirements across teams, documenting findings in Confluence and JIRA. Collaborated with stakeholders to create Requirement Traceability Matrices (RTMs) for alignment with project goals, and conducted impact analysis while providing inputs for risk assessment and project timelines.
• Test Planning, Strategy & Execution: Developed test plans, strategies, and cases based on business requirements and performed various testing types including functional, regression, integration, UAT, and cross-browser testing. Automated tests using Selenium, TestNG, Cucumber, and RestAssured, and conducted mobile testing with Appium. Reported defects via JIRA, Bugzilla, and HP ALM, ensuring timely resolution.
• Agile Collaboration & Scrum: Actively participated in Agile ceremonies, including stand-ups, sprint planning, backlog grooming, and retrospectives.
• Test Reporting & Analysis: Generated test execution reports and defect metrics using tools like TestRail, Zephyr, and Excel.
  Provided detailed test summary reports to stakeholders, highlighting test coverage, defects found, and resolutions.
• Leadership & Delivery Management: Managed teams across multiple deliverables, ensuring adherence to timelines and high-quality standards. Mentored junior QA engineers and coordinated with cross-functional teams for successful project execution. Demonstrated strong task prioritization skills while managing multiple projects under tight deadlines.
  

Product Overview: Ticketmaster is a global platform for purchasing tickets to live events like concerts, sports, and theater. It offers event discovery, ticket sales, and event management services, with features such as mobile ticketing, real-time inventory tracking, and personalized recommendations. Ticketmaster simplifies access to events for consumers worldwide.

Automation Framework & Test Case Development: Designed, created, and maintained automation frameworks, automating test cases to enhance testing efficiency and coverage.

Requirements Evaluation & Test Plan Design: Evaluated project requirements and specifications to identify user/customer needs, and designed detailed test plans in TestRail based on those requirements.

Collaboration & Project Delivery: Collaborated with cross-functional teams to ensure quality across multichannel experiences and contributed to delivering brand-centric solutions in a full-service marketing agency.

• Product Overview: LiveSource is the first end-to-end supplier portal created to manage the launch process. It ensures all departments and stakeholders are working with the latest, up-to-date information.
• Test Script Fixes and New Test Cases: Actively worked on debugging and improving existing test scripts while also writing new test cases to ensure robust coverage of application functionalities.
• Jenkins Builds: Responsible for checking the Jenkins builds to verify that the continuous integration process runs smoothly, identifying issues early in the deployment pipeline.
• Bug Reporting: Actively reported bugs with detailed descriptions, categorizing them under appropriate headings for efficient tracking and resolution by the development team.

• Assistant professor in the Electronics and Communication department
• Worked on internal IT projects: Responsible for Quality Assurance (QA). Conducted testing, identified defects, and ensured alignment with project requirements. Collaborated with cross-functional teams to maintain high-quality standards and contribute to successful project delivery.
• Mentored Students: Mentored and assisted with student-centered activities on campus to establish professional relationships.