Akanksha Dhote Mhala
Account Management & Sales
Mumbai
Summary
Results-oriented Enterprise Sales and Account Manager proficient in leading sales cycle from opportunity identification to contract negotiation. Working knowledge of leveraging company resources to meet organizational goals and objectives. Versed in wide range of technical tools and systems. A keen planner, strategist & implementer in leading operations with a focus on optimal utilization of the resources. Equipped with a record of success in managing clients(Global).
Overview
12
12
years of professional experience
8049
8049
years of post-secondary education
Work History
Sr Sales and Account Manager
Digitap.AI
11.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with product team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Deputy General Manager
Hello Verify
05.2024 - Current
- Established relationships with key clients, while maintaining existing customer base.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Collaborated with marketing team to create promotional materials for target customers.
- Identified and developed new markets for products or services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Enterprise Sales- Sr.Account Manager
Signzy
06.2022 - 04.2024
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Converted zero revenue account to 3 Cr/Year account in a span of an year
- Identified opportunities for cross-selling products and services to existing customers.
- Managed key account relationships, ensuring customer loyalty and retention.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Maintained detailed records of all account activity including sales orders, invoices, payments.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Analyzed market trends to identify new business opportunities for the company.
- Attended industry conferences and events as a representative of the company.
- Exceeded sales goals for accounts by upselling products to existing customers.
Key Account Manager
HotelKey
12.2020 - 06.2022
- Handling client complaints and preventing additional issues by improving processes
- Managing team by assigning them tasks and helping them to prioritize them so as to meet the goals
- Creating SOPs for the team and the clients
- Handling Key account of HotelKey( Extended Stay America, Radisson)
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Provided training sessions for customers on how best utilize the company's products or services.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Provided regular reports on account activity and performance metrics to stakeholders.
- Managed the relationship between internal teams and external customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
Customer Success Consultant
Zenoti
02.2018 - 11.2018
- Worked with high-end customers such as Waxing the City, Jean Claude Beguine, Lakme, Enrich..etc to helped them solve issues they had with using Zenoti
- Owned customer reported issues and saw problems through to resolution
- Consulting with customers to ensure their business operations run effectively on Zenoti
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
- Influence the direction of the product by providing feedback about challenges customers have with using our product.
System Engineer
TCS
10.2013 - 10.2015
- Determining business needs via consultation, business analysis, and targeted observations
- Created scripts to automate day-to-day system administration activities.
- Troubleshooting and resolving issues reported on JIRA to optimize performance
- Performed periodic backups of data stored in file servers using disk-based backup solutions like Symantec Backup Exec or Windows Server Backup Tools.
- Performed system upgrades, patching, security hardening and monitoring of systems.
Education
MBA - Marketing and Operations
ICFAI Bussiness School(IBS)
Engineering - Electrical And Electronics
Lakshmi Narain College of Technology
HSC - PCM
St.Xavier Sr. Sec. School
SSC - General Studies
St.Xavier Sr. Sec. School
Skills
Interpersonal Communication Skills
Hands on Web Based enterprise application
Persuasive Negotiations
Technology Centric Background
Client Relationship
Skilled to work in fast paced environment
Revenue Forecasting
Proposal Development
Pipeline Management
Sales territory growth
Supervision & Leadership
Corporate Communications
Strategic Planning
Key account development
New Business Development
Account Management
Sales analysis
Vendor relations
Accomplishments
- Best SIP Award
Timeline
Sr Sales and Account Manager
Digitap.AI
11.2024 - Current
Deputy General Manager
Hello Verify
05.2024 - Current
Enterprise Sales- Sr.Account Manager
Signzy
06.2022 - 04.2024
Key Account Manager
HotelKey
12.2020 - 06.2022
Customer Success Consultant
Zenoti
02.2018 - 11.2018
System Engineer
TCS
10.2013 - 10.2015
MBA - Marketing and Operations
ICFAI Bussiness School(IBS)
Engineering - Electrical And Electronics
Lakshmi Narain College of Technology
HSC - PCM
St.Xavier Sr. Sec. School
SSC - General Studies
St.Xavier Sr. Sec. School
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