Akanksha Gupta
Summary
Results-driven professional specializing in customer interaction and service excellence. Proven ability to manage teams and optimize processes, resulting in improved service delivery. Skilled in resolving complex inquiries and complaints while coordinating effectively with operations. Focused on enhancing efficiency through strong time management and multitasking capabilities.
Resourceful Transport Specialist known for high productivity and efficient task completion. Specialize in route optimization, regulatory compliance, and logistical coordination. Excel in communication, problem-solving, and time management, ensuring smooth operations in challenging environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Transport Specialist
Dell International (JLL)
09.2024 - 06.2025
- Responsible for managing the Transport Operations which includes routing and monitoring drivers also.
- Maintaing drivers hours and analyzing the routes for employees.
- Keep a track of on time arrival of cabs to site and delays too.
- Looking for transport arrangements for managers and employees
- Trained new team members on transport protocols and best practices.
- Monitored driver performance, ensuring adherence to timelines and quality standards.
- Managing the incomings calls of employees to solve there queries related to transport
Transport Helpdesk Specialist
American Express (CBRE)
07.2022 - 05.2024
- Delivered high level of service to Amex employees in effort to build upon future relationships.
- Formed and sustained strategic relationships with clients.
- Responded to employees emails, calls and live chat regarding transport queries.
- Helped employees set up new systems, applications and software.
- Developed comprehensive training materials for new staff, ensuring high standards of service delivery were maintained.
- Managed employees inquiries to ensure high satisfaction and loyalty.
- Facilitated communication between departments to streamline operations.
Assistant Manager for Maruti Suzuki Pvt Ltd
Sushiel Sandilya & Co. (CA FIRM)
12.2009 - 01.2019
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Contacted clients to provide reports summaries and breakdowns.
- Reviewed and signed off on daily reconciliation process and investigated issues.
- Proactively improved processes and systems to increase workflow efficiency
- Reviewed monthly key performance metrics to continually meet investment goals.
- Facilitated training programmes for new hires, enhancing team skills and ensuring compliance with operational standards.
- Prepared range of written communications, documents and report
Booking Helpdesk Executive
Mega Cabs
01.2009 - 11.2009
- Delivered high level of service to customers in effort to build upon future relationships.
- Oversaw driver scheduling and route optimization for efficiency.
- Coordinated maintenance schedules for fleet vehicles to ensure safety.
- Implemented customer service protocols to enhance rider experience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
MBA -
Maharishi Dayanand University
RohtakDNIIT -
NIIT
New DelhiB.com Pass -
Delhi University
New DelhiSkills
- Customer interaction and providing service upto delighting level
- Team Management
- Inter-personal Communication
- Review and resolve the booking and enquiry
- Providing solutions to Employees complaints and feedbacks
- Co-ordination with Operations and respective teams
- Computer backup management
- Application installation
- Software update installation
- Multitasking expertise
- Environmental compliance
- Route optimization
- Driver monitoring
- Transport management
- Compliance training
Affiliations
- Association Member of The Hope Clinic
Accomplishments
- Recognised by management for Adaptive behaviours, leading to increased productivity and team morale
Certification
High Technologies Solutions & NXXIT Technologies
Timeline
Transport Specialist
Dell International (JLL)
09.2024 - 06.2025
Transport Helpdesk Specialist
American Express (CBRE)
07.2022 - 05.2024
Assistant Manager for Maruti Suzuki Pvt Ltd
Sushiel Sandilya & Co. (CA FIRM)
12.2009 - 01.2019
Booking Helpdesk Executive
Mega Cabs
01.2009 - 11.2009
MBA -
Maharishi Dayanand University
DNIIT -
NIIT
B.com Pass -
Delhi University