Akanksha Kale

• Designed and implemented AWS infrastructure deployment of EC2 instances, S3 buckets, and RDS databases
• Managed and maintained CI/CD pipelines using Jenkins and AWS Code Pipeline, ensuring efficient and reliable delivery of software releases
• Implemented security best practices, including IAM roles, security groups, and encryption, to ensure a secure AWS environment
• Knowledge of patching, restore, taking backup
• Experience with Networking and troubleshooting
• Provided documentation and conducted knowledge sharing sessions for team members to improve overall understanding of AWS best practices and DevOps methodologies
• Worked closely with development teams to troubleshoot and resolve issues related to application deployment and infrastructure
• Improved system performance and reliability by implementing load balancing, auto-scaling, and high availability architectures
• Led efforts to migrate legacy infrastructure to the cloud, resulting in improved scalability, cost efficiency, and reduced maintenance overhead

Tools Used:

• Jira, ServiceNow, Confluence.
• Zabbix, Ldap Brower, Compass
• Sap Monitoring : Basis Sap Logon(PRD/BW Sys)

Responsibilities:

• Zabbix alerts monitoring
• SNOW ticket handling (Create, update, close)
• Service now ticket solving within defined SLA
• Mailbox monitoring for Valmet
• Extranet User access management as per the request
• Creating report using Anypoint platform.(Performed 24
• 7 task)
• Hands-on experience and expertise ITSM tools such as SNOW ticketing tools and Remote Desktop
• Experience in monitoring Zabbix alert and Incidents as per Client’s requirement
• Performing Extranet UAM on assigned extranet ticket and resolve the problem within SLA
• Modifications on Capgemini dispatcher bot as per the request
• Communicating & coordinating with the onsite Consultants for Client requirements
• Achieved high level of customer satisfaction through patient and methodical approach to problem resolution