Akanksha Malhotra

Key Skills and Achievements:

• Leadership & Performance Management: Spearheaded crew performance and behavior management initiatives, including performance evaluation platforms, grooming standards, and behavioral management systems.

• Operational Excellence: Acted as duty in-charge, verifying crew punctuality, documentation, and adherence to pre-flight medical checks. Conducted critical briefings to ensure all operational updates and circulars are clearly communicated to crew.

• Cross-functional Collaboration: Liaised with multiple departments to drive efficiency and performance, proactively addressing issues affecting flight operations.

• Strategic Development: Developed and implemented strategies to improve cabin crew performance, contributed to cross-functional projects, and supported team development through new learning initiatives.

• Team Development & Skill Enhancement: Committed to skill development through training and mentorship, fostering a self-learning culture within the team.

Maintained high standards of customer service and safety || Trained for Airbus Type A-319, 320, 321 and 330 ATR 72-500|| Maintaining Kingfisher first, standards || Effective Resolution to customer concerns || CRM