Akanksha Mishra
Guest Relations Executive
Kanpur
Summary
Enthusiastic customer relationship executive eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of front desk operations and training in customer management. Motivated to learn, grow and excel in the hospitality industry. Well-versed in building long-lasting relationships with typical and VIP guests. Remains calm and collected under pressure and works to develop and implement solutions. Proficient in handling administrative, staffing and inventory needs to keep services flowing smoothly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Guest Relations Executive
Hotel Royal Orchid Bangalore
06.2021 - Current
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Checked documentation and corrected issues in prompt fashion.
- Regulated appropriate staffing levels to meet business and customer requirements.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Managed and improved customer service functions for reception and lounge areas.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Implemented successful strategies to increase customer satisfaction.
Restaurant Floor Manager
Malamu Restaurant
02.2022 - 05.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed 20 team members on effective methods, operations and procedures
- Prepared for and executed new menu implementations
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Coordinate 3 event planning in restaurant catering to 150 people
Guest Relations Executive
FIREFLY Restaurant
02.2020 - 01.2022
- Oversaw regulated greeting and internal processing of guests upon arrival
- Surveyed guests to check for areas in need of improvement
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Enhanced response and resolution systems to meet changing demands.
Front Desk Associate
Club Aliva
02.2019 - 02.2020
- Answered multi-line phone system up to 100 calls per day to respond to inquiries and transfer calls to correct departments and personnel
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Introduced customers to resort amenities with pleasant and helpful demeanor
- Maintained cleanliness and organization of front desk area.
Education
Diploma - Air Hostess And Hospitality
Frankfinn Institute of Vocational Training
Lucknow 12.2018 - 06.2019
Bachelor of Arts -
Kanpur University
Kanpur, U.P 07.2010 - 06.2013
Intermediate Examination (U.P. Board) - undefined
Shukulpur Intercollege
07.2009 - 06.2010
Skills
Passion for customer satisfactionundefined
Timeline
Restaurant Floor Manager
Malamu Restaurant
02.2022 - 05.2022
Guest Relations Executive
Hotel Royal Orchid Bangalore
06.2021 - Current
Guest Relations Executive
FIREFLY Restaurant
02.2020 - 01.2022
Front Desk Associate
Club Aliva
02.2019 - 02.2020
Diploma - Air Hostess And Hospitality
Frankfinn Institute of Vocational Training
12.2018 - 06.2019
Bachelor of Arts -
Kanpur University
07.2010 - 06.2013
Intermediate Examination (U.P. Board) - undefined
Shukulpur Intercollege
07.2009 - 06.2010
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