AKANKSHA MONGA
New Delhi
Summary
Results-driven Customer Operations Associate skilled in customer data management and operational coordination. Utilizes CRM tools to enhance service quality and resolve issues efficiently. Strong problem-solving and time management abilities contribute to continuous process improvements and exceptional customer experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Operations Associate
Dishoom
London
05.2024 - 05.2025
- Handled high-volume customer interactions and maintained accurate order records in a fast-paced environment
- Tracked customer preferences and feedback to support service improvements
- Coordinated with cross-functional teams to ensure smooth daily operations
- Managed billing and payment processing with strong attention to accuracy
Teaching Assistant
Axcis Education
London
02.2024 - 05.2024
- Maintained detailed records of student progress and behavior to support individualized learning plans
- Coordinated and supported structured learning activities to enhance student engagement
- Monitored student performance and documented improvements to inform instructional strategies
Customer Operations Associate
Wagamama
London
12.2022 - 01.2024
- Managed high-volume order workflows ensuring operational accuracy and efficiency
- Handled customer requests and issue resolution while maintaining service standards
- Supported daily reporting and coordination during peak operational hours
- Supported customer issue resolution and maintained service quality standards
- Maintained operational records and ensured smooth order coordination during busy hours
- Handled customer orders, billing, and payment processing with accuracy
Customer Operations Associate
Dixie Chicken
London
03.2022 - 12.2022
- Managed customer orders, billing, and payment processing while maintaining accuracy in a fast-paced environment
- Recorded and handled daily transaction details, ensuring smooth operational workflow and documentation
- Monitored customer feedback and assisted in resolving service-related concerns efficiently
- Coordinated with kitchen staff and team members to maintain order accuracy and timely service delivery
- Maintained hygiene, inventory coordination, and operational standards during peak business hours
Customer Service Advisor
BT Global Services
Gurgaon
11.2019 - 09.2021
- Resolved customer technical issues using CRM and ticket management systems
- Monitored recurring customer concerns and escalated operational issues when required
- Managed customer interactions across calls, chats, and email channels
- Maintained accurate customer records and service documentation
Customer Service Executive
Shuttl
Gurgaon
09.2018 - 10.2019
- Handled customer support operations across multiple communication channels
- Tracked customer complaints and supported retention initiatives
- Maintained service records and coordinated issue resolution processes
Collections Agent
Aegis
Gurgaon
08.2017 - 08.2018
- Handled large outbound call volumes and documented interaction outcomes to support account resolution
- Managed customer account follow-ups to ensure timely payments and maintained comprehensive payment tracking records
- Prepared daily updates and ensured accuracy of customer information for effective account management
Education
Master of Business Administration (MBA) -
Bharati Vidyapeeth University
Pune06-2026
Bachelor of Commerce -
Delhi University
New Delhi01-2017
Senior Secondary - Commerce with Mathematics
Doon Public School
New Delhi01-2014
Skills
- Customer relationship management
- CRM tools and ticketing systems
- Customer insights
- Multi-channel support
- Data management
- Data entry and documentation
- Excel and Google Sheets proficiency
- Operational coordination
- Process improvement
- Problem solving and communication
- Time management skills
Timeline
Customer Operations Associate
Dishoom
05.2024 - 05.2025
Teaching Assistant
Axcis Education
02.2024 - 05.2024
Customer Operations Associate
Wagamama
12.2022 - 01.2024
Customer Operations Associate
Dixie Chicken
03.2022 - 12.2022
Customer Service Advisor
BT Global Services
11.2019 - 09.2021
Customer Service Executive
Shuttl
09.2018 - 10.2019
Collections Agent
Aegis
08.2017 - 08.2018
Master of Business Administration (MBA) -
Bharati Vidyapeeth University
Bachelor of Commerce -
Delhi University
Senior Secondary - Commerce with Mathematics
Doon Public School