Akanksha Pandey
Kanpur
Summary
Seeking a career that is more innovative and interesting and a job That gives me opportunities To learn and enhance my skills and strengths in conjunction with company goals and objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level (software developer) position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
28
28
years of post-secondary education
Work History
Service Coordinator
Corporate Infotech Pvt Limited
10.2023 - Current
- Responsible for supervising and monitoring all the people involved in the process of testing
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
- Developed effective improvement plans in alignment with goals and specifications.
- Prepared reports on service performance metrics and key indicators for management review.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Assessed customer needs and developed solutions to meet needs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
- Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
- Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
- Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
- Supported introduction of new services, conducting market research and gathering initial customer feedback.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
- Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Organized training sessions for staff, raising quality of customer service provided.
- Streamlined communication between service departments, ensuring timely updates and reducing errors.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Implemented new scheduling system to optimize resource allocation and maximize service delivery.
- Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
- Collaborated with marketing department to highlight customer success stories in promotional materials.
- Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Streamlined service coordination processes for improved team productivity and response times.
- Communicated with clients and service providers to provide updates on work progress.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Web Development Engineer
Matrix Info System PVT. LIMITED
01.2022 - 02.2023
- Collaborated with cross-functional teams to deliver high-quality software projects on-time and within budget.
- Designed intuitive user interfaces that facilitated seamless navigation and enhanced user engagement.
- Implemented security measures to protect sensitive data and maintain compliance with industry standards.
- Spearheaded production of page content such as visuals and text copy to meet project specifications.
- Designed and executed security measures such as firewalls and encryption.
Education
Bachelor of Science - CSE
AKTU University Lucknow
University In Lucknow, Uttar Pradesh 06.2017 - Current
Science
UP Board
Kanpur 01.2016 - Current
High School - Science stream
UP Board
Kanpur 04.2014 - Current
Skills
- Full stack web development
- Windows 7
- Windows XP
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Full stack web development
Telephone communication
Resource utilization
Proficiency in office programs
Service monitoring and evaluation
Accurate recordkeeping
Individualized service plans
Community liaison
Notetaking and documentation
Record preparation
Goal setting
Needs assessment
Client advocacy
Meeting facilitation
Team leadership
Customer expectation management
Ongoing client support
Time management
Problem-solving aptitude
Time management abilities
Decision-making
Team collaboration
Project planning
Written communication
Self motivation
Relationship building
Continuous improvement
Issue research
Teamwork
Roles And Responsibilities
Responsible for supervising and monitoring all the people involved in the process of testing.
Personal Information
- Father's Name: Mr. Satendra Kumar Pandey
- Date of Birth: 20/08/2000
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the information given in this document is accurate and correct to the best of my knowledge. I look forward to meeting you very soon.
Timeline
Service Coordinator
Corporate Infotech Pvt Limited
10.2023 - Current
Web Development Engineer
Matrix Info System PVT. LIMITED
01.2022 - 02.2023
Bachelor of Science - CSE
AKTU University Lucknow
06.2017 - Current
Science
UP Board
01.2016 - Current
High School - Science stream
UP Board
04.2014 - Current
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