YOGA, INTERIOR DESIGN , WRITTING ARTCILES ,
Akanksha Pandey
Learning & Development
Mumbai
Summary
Results-oriented professional in the retail industry with 15 years of experience, seeking challenging opportunities in retail training & development with a leading organization. Knowledgeable L&D professional with a strong background in training program development and team leadership. Successfully spearheaded multiple training initiatives, boosting employee performance and driving organizational growth. Demonstrated expertise in curriculum design and facilitation to ensure engaging and effective learning experiences. Experienced in developing and implementing training programs that enhance employee engagement and performance, utilizing advanced instructional techniques for optimal learning outcomes. Proven track record of creating collaborative and adaptive learning environments that align with organizational goals and objectives.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Training Lead- Learning & Development ( Sr. Manager )
April Moon Private Limited Company
03.2024 - Current
- Company Overview: Adani Group
- Built the L&D function from the ground up in a dynamic airport retail setup, aligning training strategy with business objectives and performance KPIs.
- Designed and facilitated engaging training content on customer engagement, product desirability, selling skills, and premium customer service, tailored to the unique needs of travel retail clients.
- Led the end-to-end execution of L1 (front-line) training programs focused on service excellence and conversion-driven selling in high-footfall environments.
- Developed proprietary frameworks (LOT – urgency selling; CARE – emotional connection) to boost Average Transaction Value (ATV).
- Applied NLP techniques to elevate learner mindset, improve behavior change, and sustain on-ground impact.
- Used the Orange tool to assess training effectiveness and guide strategic improvements.
- Championed virtual training models with a strong focus on high-ROI delivery across diverse retail locations.
- Rolled out Train-the-Trainer (TTT) and On-the-Job Training (OJT) programs to enhance coaching capabilities at the store level.
- Established scalable systems for competency mapping, TNI, and LMS planning to enable a blended learning ecosystem.
- Adani Group
Head Trainer- Retail Consultant
Noya India
04.2021 - Current
- Creating modules for different projects for Customer Service & Customer experience like Reflective Listening, Product Demonstration, Call Review, Customer Service Training Content, Sensitivity Training, Customer Experience Simulation, sales & Leadership.
- Proposed learning solutions by understanding the requirement and the output expected using the ADDIE principles.
- Analyzing effectiveness of training model by Questionnaire & feedback as well as Kirk Patrick model.
Service Excellence Manager
AB InBev
04.2020 - 12.2020
- Company Overview: Anheuser –Bush InBev
- Assessing training Needs for new and Existing employees.
- On boarding Training Content, Module and Session been conducted.
- Classroom Training session facilitation as well as online session of service excellence Call Centre Team Development and Training Content been strategized, soft skills and sales approach process.
- Developed Training aids such as manual, reference guides and pocket card.
- Designed and developed Training feedback that measures the effectiveness of training.
- Develop a Dashboard to Evaluate Training Performance and its effectiveness.
- Content Developed on Customer service, soft skills training, leadership, interpersonal training, emotional intelligence, feedback sharing Process Created for NHT and on boarding Training Module.
- Anheuser –Bush InBev
Regional Manager -West
Caratlane Tanishq
04.2019 - 03.2020
- Managed operations and profitability of Western Region of 17 stores, 84 Cr- 100 Cr. Turnover.
- Administered monthly primary & secondary billing for L1/L2 & L3 model stores.
- Operated MG payout / credit note & L3 financial concerns to the business partner and its control plan.
- Partook in market research, ROI plan as well as Developing Franchisee model.
- Planned & created Brand Awareness, Marketing Budget and BTL activities for the region.
- Involved from signing LOI/ Project initial phase /fit-out-out period / Operational hand over.
- Identifying the training needs and gaps for operations /product/ process/ customer experience.
- Conduct operational as well as OJT sales training and technique.
- Developed Team members succession training plan.
Education
MBA-Dual Specialization - HR& Marketing
Bangalore University ISBR College
01.2007 - 01.2008
BACHELOR OF SCIENCE - undefined
KANPUR UNIVERSITY
01.2002 - 01.2005
Skills
Facilitation expertise
Certification
COACH THE COACH, CCE by ICF
Interests
Timeline
Learning Analytics ( L& D)
04-2025
Certified Instructional Design Specialit-Henry Harvin
03-2025
AI- L&D
11-2024
Certified NLP Practitioner
09-2024
Training Lead- Learning & Development ( Sr. Manager )
April Moon Private Limited Company
03.2024 - Current
COACH THE COACH, CCE by ICF
02-2024
Certified Life & executive Coach
02-2024
Certified International Trainer & Coach
02-2024
Head Trainer- Retail Consultant
Noya India
04.2021 - Current
Service Excellence Manager
AB InBev
04.2020 - 12.2020
Regional Manager -West
Caratlane Tanishq
04.2019 - 03.2020
MBA-Dual Specialization - HR& Marketing
Bangalore University ISBR College
01.2007 - 01.2008
BACHELOR OF SCIENCE - undefined
KANPUR UNIVERSITY
01.2002 - 01.2005
Similar Profiles
Bipin MishraBipin Mishra
Operations Manager at April Moon Retail Private LimitedOperations Manager at April Moon Retail Private Limited
Sheetal ShahSheetal Shah
Group Head Human Resources at Wine Enterprises Private Limited | VC Traders | MVGlobal |Rissing Moon Trad|AthElite SportFit AcadmyGroup Head Human Resources at Wine Enterprises Private Limited | VC Traders | MVGlobal |Rissing Moon Trad|AthElite SportFit Acadmy
Shubham RajpalShubham Rajpal
SR ASSOCIATE at PURPLE MOON REALTY PRIVATE LIMITEDSR ASSOCIATE at PURPLE MOON REALTY PRIVATE LIMITED
AAKASH SABALEAAKASH SABALE
Support Executive Service Engineer at Dak System IncSupport Executive Service Engineer at Dak System Inc
ROHAN SINGHROHAN SINGH
Client Advisor at GUCCIClient Advisor at GUCCI