Designing
Akanksha Rajora
Manager
Gurugram
Summary
Accomplished Executive Assistant with a proven track record at Yorkland Private Limited, adept in executive support and project management. Leveraged excellent communication and document preparation skills to enhance CEO productivity and confidentiality. Demonstrated leadership in mentoring teams, streamlining operations, and achieving high customer satisfaction, contributing to significant organizational improvements.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Executive Assistant to the Chief Executive Officer
Yorkland Private Limites
11.2023 - 04.2024
- Manage and optimize the CEO’s calendar, appointments, and meetings.
- Schedule and coordinate internal and external meetings with stakeholders.
- Ensure the CEO is well-prepared with necessary documents, reports, and briefings.
- Act as the primary point of contact between the CEO and internal/external stakeholders.
- Draft, review, and respond to emails, letters, and reports on behalf of the CEO.
- Manage incoming calls and inquiries, ensuring timely responses.
- Arrange business travel, including flights, hotels, and transportation.
- Prepare detailed itineraries and travel expense reports.
- Prepare agendas, minutes, and follow-ups for key meetings.
- Ensure action items are tracked and completed within deadlines.
- Handle confidential documents and maintain records efficiently.
- Assist in preparing presentations, reports, and research materials.
- Support the CEO with personal tasks when needed.
- Assist in managing special projects and initiatives as assigned.
- Coordinate with different departments to ensure smooth execution of tasks.
- Handle sensitive business information with the utmost professionalism and confidentiality.
Senior Ads Executive- Facebook
Wipro
04.2023 - 10.2023
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Develop and implement Facebook & Instagram Ads strategies for lead generation, brand awareness, and conversions.
- Conduct in-depth audience research to define target segments based on demographics, interests, and behaviors.
- Set up and manage Facebook ad campaigns across different objectives (Conversion, Traffic, Engagement, Awareness, Lead Generation, etc.).
- Work closely with graphic designers, video editors, and content teams to create high-performing ad creatives.
- Ensure ads align with brand identity and marketing objectives.
- Stay updated on the latest Facebook Ad trends, formats, and best practices.
Onboarding Manager
Zomato
06.2021 - 03.2023
- Guide new restaurant partners through the entire onboarding process.
- Collect and verify required documents (FSSAI license, GST, PAN, bank details, etc.).
- Assist in setting up restaurant profiles, including menu, pricing, and business details on Zomato.
- Ensure accurate listing with high-quality images, descriptions, and operational details.
- Train restaurant owners and staff on how to use the Zomato Partner App and dashboard.
- Explain order management, menu updates, pricing adjustments, and promotions.
- Provide guidance on Zomato policies, commission structures, and best practices.
- Act as a point of contact for restaurant partners for any onboarding-related issues.
- Liaise with internal teams (tech, operations, finance) to resolve restaurant concerns.
- Ensure seamless integration of Zomato POS, third-party delivery, and payment systems.
- Build and maintain strong relationships with restaurant owners and managers.
- Ensure high engagement levels and partner satisfaction post-onboarding.
- Gather feedback and suggest improvements for a better onboarding experience.
- Ensure all onboarded restaurants comply with Zomato’s policies and local food regulations.
- Maintain accurate records of onboarding progress and partner agreements.
Senior Executive Ads Operations
Fork Media Private Limited
10.2020 - 03.2021
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
Senior Executive
Google
05.2019 - 06.2020
- Develop and execute Google Ads strategies tailored for the USA market.
- Conduct keyword research to identify high-performing keywords.
- Create and manage Search, Display, YouTube, Shopping, and Performance Max campaigns.
- A/B test ad copies, creatives, and landing pages to improve conversion rates.
- Set up and optimize bidding strategies (manual, automated, CPA, ROAS).
- Monitor and analyze campaign performance using Google Ads Manager & Google Analytics.
- Implement optimizations to improve CTR, CPC, Conversion Rate, and ROAS.
- Work closely with designers, developers, and content teams to create compelling ad creatives and landing pages.
- Communicate campaign insights, recommendations, and results to stakeholders or clients.
Customer Executive
Globiva Private Limited
09.2018 - 05.2019
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
- Acted as main point of contact for logging customer issues and resolving technical problems.
Education
BA.LLB.Honours - Law
IIMT & School of Law
04.2001 -
High School - School Grad
10+2
DAV Public School 04.2001 -
Skills
Executive support
Document preparation
Meeting planning
Calendar management
Travel arrangements
Presentation development
Information confidentiality
Schedule & calendar planning
Office management
Project management
Teamwork skills
Design research
Layout design
Interior design
Design process
Excellent communication
Interests
Event Management
Personal Fashion Stylist
Timeline
Executive Assistant to the Chief Executive Officer
Yorkland Private Limites
11.2023 - 04.2024
Senior Ads Executive- Facebook
Wipro
04.2023 - 10.2023
Onboarding Manager
Zomato
06.2021 - 03.2023
Senior Executive Ads Operations
Fork Media Private Limited
10.2020 - 03.2021
Senior Executive
Google
05.2019 - 06.2020
Customer Executive
Globiva Private Limited
09.2018 - 05.2019
BA.LLB.Honours - Law
IIMT & School of Law
04.2001 -
High School - School Grad
10+2
04.2001 -