MS Excel
Akanksha Saily
Göttingen
Summary
Multilingual professional with over seven years of experience in German language instruction, customer service, and organizational management. Currently pursuing an M.Sc. in General Management at PFH Private University of Applied Sciences, with a focus on leadership, cross-cultural communication, and strategic development. Proficient in leveraging strong interpersonal skills and technical expertise to achieve measurable outcomes.
Overview
11
11
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Executive
Rewe
05.2024 - Current
- Optimized product displays to enhance customer access and align with company standards.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
German Language Instructor
Freelancer
04.2016 - 09.2023
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Fostered strong relationships with parents through regular communication regarding student progress and areas for improvement.
- Taught over 200 students at A1 and A2 levels, achieving a 90% success rate in Goethe certification exams.
- Designed and executed customized lesson plans to meet diverse learning needs.
Counsellor
Institute of Chartered Accountants of India
06.2014 - 08.2015
- Resolved 200+ monthly customer queries regarding institute procedures, policies, and course structures.
- Developed and maintained customer feedback databases using MS Excel, enhancing data accuracy.
- Delivered high-quality service, resulting in a 95% customer satisfaction rate.
Education
Master of Science - General Management
PFH Private University of Applied Sciences
Göttingen, Germany 10.2024 - Current
Bachelor of Commerce -
Delhi University
Delhi 04.2001 -
Higher Secondary Certificate -
CBSE, India
Delhi, India 04.2001 -
Senior Secondary Certificate -
CBSE, India
Delhi 04.2001 -
Certification
Certified in A1, A2, and B1 levels of German from Goethe-Institute
Software
MS Word
MS Power Point
Hobbies
- Traveling: Enhancing cultural adaptability and global perspective.
- Writing: Creative communication and expression.
- Painting: Focus and attention to detail.
- Podcast Listening
Timeline
Master of Science - General Management
PFH Private University of Applied Sciences
10.2024 - Current
Executive
Rewe
05.2024 - Current
German Language Instructor
Freelancer
04.2016 - 09.2023
Counsellor
Institute of Chartered Accountants of India
06.2014 - 08.2015
Bachelor of Commerce -
Delhi University
04.2001 -
Higher Secondary Certificate -
CBSE, India
04.2001 -
Senior Secondary Certificate -
CBSE, India
04.2001 -
Certified in A1, A2, and B1 levels of German from Goethe-Institute
Currently pursuing B2 level of German (Expected: 2025).
Similar Profiles
Jonathan LoewJonathan Loew
Supermarket Employee at REWESupermarket Employee at REWE
PATRYK PIOTR NIEMIECPATRYK PIOTR NIEMIEC
Part-Time Job as Customer/Store Assistant at REWEPart-Time Job as Customer/Store Assistant at REWE
Behzad (Benji) RabieiBehzad (Benji) Rabiei
REWE SuperMarkets Customer Service at REWEREWE SuperMarkets Customer Service at REWE
Zeno Li KlugerZeno Li Kluger
Retail Worker at REWERetail Worker at REWE
Aleena LalAleena Lal
Verwaltungs Assistentin at Freiburg Language AcademieVerwaltungs Assistentin at Freiburg Language Academie