AKANKSHA DETHE

Work History

Facility Manager

QUEST CROP LIMITED

Mumbai, Maharashtra

10.2021 - Current

Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Cultivated interpersonal skills by building positive relationships with others.
Resolved problems, improved operations and provided exceptional service.
Worked well in a team setting, providing support and guidance.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Proven ability to learn quickly and adapt to new situations.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Adaptable and proficient in learning new concepts quickly and efficiently.
Exercised leadership capabilities by successfully motivating and inspiring others.
Self-motivated, with a strong sense of personal responsibility.
Demonstrated strong organizational and time management skills while managing multiple projects.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Demonstrated respect, friendliness and willingness to help wherever needed.
Developed strong organizational and communication skills through coursework and volunteer activities.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Provided professional services and support in a dynamic work environment.
Skilled at working independently and collaboratively in a team environment.

Hospitality Manager

ISS Facilities Services

Mumbai, Maharashtra

12.2017 - 09.2021

Increased customer service ratings significantly through personable service.
Offered appropriate reservation options based on expected attendees when coordinating events.
Filed incident reports and handled inappropriate behavior to document problems and disturbances.
Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Evaluated and promptly resolved lodging facility operational issues.
Planned and executed marketing activities to improve property brand and increase revenue.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Established and upheld high standards, promoting great customer service and assistance to guests.
Assisted with development and distribution of marketing materials for facility.
Developed and implemented promotional strategies to increase occupancy.
Created and managed accurate occupancy forecasts and budgets.
Implemented successful strategies to increase customer satisfaction.
Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Hired and trained new employees, demonstrating best methods for serving clients and guests.

Hospitality Manager

Sodexo FOOD SOLUTIONS

Mumbai, Maharashtra

07.2013 - 05.2015

Created and managed accurate occupancy forecasts and budgets.
Implemented successful strategies to increase customer satisfaction.
Fostered safe lodging environment with reliable and effective security services.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Maintained consistent positive customer feedback.
Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Established and upheld high standards, promoting great customer service and assistance to guests.
Provided guest assistance and recommendations for tourist attractions.
Assisted with development and distribution of marketing materials for facility.
Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Filed incident reports and handled inappropriate behavior to document problems and disturbances.
Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
Streamlined check-in process to decrease wait times and increase customer satisfaction.
Scheduled work hours for 100 employees to achieve adequate manpower coverage.
Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Planned and executed marketing activities to improve property brand and increase revenue.
Developed and implemented promotional strategies to increase occupancy.

Ast Operation and Production manager

Ambassador SKY Chef

Mumbai, Maharashtra

08.2011 - 07.2012

Reviewed work for quality and compliance with company standards and design specifications.
Standardized production procedures, job roles, and quality assurance guidelines.
Sourced materials to keep up with production goals and meet customer demands.
Managed continuous improvement initiatives to drive gains in quality, flow, and output.
Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Delivered direct feedback to senior management regarding project visibility and status.
Estimated labor requirements to support anticipated workload.
Partnered with leadership on recruiting, hiring and coaching production personnel.
Studied department operations to assist with development of new or improved methods of tooling and production processes.
Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Scrutinized production output and identified areas for improvement.
Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Created and oversaw production schedules and adjusted as needed to meet deadlines.
Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
Operated specialized equipment, gauges and instruments to track and assess gas levels.
Updated logs and submitted timely reports detailing activities in line with regulatory standards.
Utilized data analysis tools to identify and resolve production issues.
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Checked meters and interpreted readings to assess functionality of gas retrieval systems.

Summary

Overview

Work History

Facility Manager

Hospitality Manager

Hospitality Manager

Ast Operation and Production manager

Education

Bachelor of Commerce -

High School Diploma -

Skills

Timeline

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