Akanksha Sharma
Ambala,HR
Summary
Dynamic sales leader with a proven track record at Anurag Juneja ICT, recognized as a Top Performer five times. Expert in team management and sales coaching, driving 90% of quotas through strategic initiatives. Adept at relationship selling and enhancing customer retention, fostering high-performance teams to achieve exceptional results.
Overview
9
9
years of professional experience
Work History
Sales Team Leader
Anurag Juneja Information Communication Technology (Opc) Private Limited
06.2018 - 07.2025
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Managed 10+ member sales team activities to consistently meet 90% of sales quotas.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Trained, coached, and mentored new sales associates for maximum performance.
- Recognized as a Top Performer 5 times and consistently ranked among the highest sales achievers across teams.
- Played a key role in driving strategic sales initiatives, improving team efficiency, and ensuring high-quality service delivery aligned with company standards.
Customer Service Team Lead
Competent Synergies
04.2017 - 04.2018
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Promoted to Team Lead after successfully completing 12 months as a Customer Support Executive, based on performance and communication skills.
Customer Service Representative
Competent Synergies
06.2016 - 03.2017
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
Gender Studies
Panjab University
Chandigarh, India07-2016
Associate of Science - Science
DAV Senior Secondary School
Kullu , Himachal Pradesh , India04-2013
Skills
- Team management
- Sales presentations
- Call center operations
- Sales coaching
- Sales closing
- Relationship selling
- Sales supervision
- Customer retention
- Team building
- Performance management
- Lead generation
Additional Information
Recognized as the Top Sales Performer every year during my tenure at an Australian-based telecommunications company. Achieved and exceeded monthly and quarterly sales targets through strong client relationship management, solution-based selling, and consistent performance.
Key Highlights:
- Ranked among the top performers across the entire sales department.
- Contributed significantly to team targets and overall company revenue.
- Demonstrated leadership, initiative, and dedication in a high-pressure sales environment.
Languages
Hindi
English
Punjabi
Timeline
Sales Team Leader
Anurag Juneja Information Communication Technology (Opc) Private Limited
06.2018 - 07.2025
Customer Service Team Lead
Competent Synergies
04.2017 - 04.2018
Customer Service Representative
Competent Synergies
06.2016 - 03.2017
Gender Studies
Panjab University
Associate of Science - Science
DAV Senior Secondary School
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