AKANKSHA SHARMA

Noida

Summary

Dynamic and attentive Professional specializes in retail banking, customer service and account management. Outstanding leadership and organizational abilities with superb verbal and written communication skills. Knowledgeable of branch operations and financial products to best support company and customers.

Overview

years of professional experience

Work History

Personal Banker, (Assistant Manager)

HDFC Bank Ltd

01.2013 - 01.2016

Resourceful at maintaining Relationships with clients to achieve Quality Products and service norms by resolving their Service related issues; adroit in Performing all operations effectively and efficiently
Identified and investigated variances to financial plans and forecasts.
Follow the Process/Procedure of the Bank and ensured Compliance to Rules and Regulations of the Bank including Latest Circulars and Notifications
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Promoted financial products by maintaining excellent service offering knowledge.
Networked to increase client base and encourage existing clients to expand financial portfolios.
Processed customer requests for statements, ordering additional checks and updating customer personal information in database.

Education

MBA - FINANCE

Apeejay Institute Of Management

JALANDHAR

2013

B.COM(Hons) - Economics

Panjab University

CHANDIGARH

2011

Skills

Inventory Handling
Client Relationship Management
Branch Operations
Interpersonal Skills
Verbal and Written Communication
Legal Considerations

Revenue Generation
Client Interactions
Business Development
Customer Satisfaction
Phone Inquiries

Additional Information

Interests : Travel, Cooking and Interior Decoration

Languages

English

Hindi

Punjabi

Timeline