Akanksha Sharma

• Understanding/ Grooming product features with Product Manager
• Breakdown of feature in respective user stories.
• Managing successful implementation of projects through its entire lifecycle (Agile)
• Connect with customers worldwide to comprehend their requirements
• Cultivating lucrative relationships with clients through effective communication and crafting scoping documents.
• Provided clear and concise step-by-step technical support to guide clients
• Scoping, UAT and Deployment for each project along with building business documents.
• Managing seamless data migration between SFTPs, including Basware SFTP and Client SFTP.
• Working with different teams for timely delivery of products
• Creating customer documents as per the requirements
• Taking on the role of a dedicated consultant for select customers, expertly delivering change requests using the Agile Sprint Model.
• Employing tools such as Service Now portal to streamline project management.
• Demonstrating adeptness in crafting intricate Flow Charts and Data Flow Diagrams, facilitating visual clarity in complex processes.

CERTIFIED PSPO (Professional Scrum Product Owner)

• Product Design, Research and Analysis, Requirement gathering, Implementation, Testing, and Deployment.
• Review, Analysis & Documentation of business and functional requirements (BRD, FRD, PRD etc)
• Gathering business requirements from client, translating them into user stories and functional specifications.
• Business Development, Business Proposal & Presentation.
• Work closely with technical team (Delivery manager's / Project manager's / Developer's) to ensure that the functionalities are designed with flexibility to meet the client specific requirements
• Miscellaneous documentation- branding doc, user manual, deployment doc and project related documents.

• Developing requirements for reporting using data visualization tool
• Creating work flow diagrams to clearly demonstrate processes and timelines
• Experience communicating analytical outcomes through written communication to both business and technical teams
• Designed and implemented a project management methodology that increased customer retention and led to an increase in revenue
• Trained new employees in customer service script recitation, conflict resolution, and data entry practices.

• Providing IT services like analysis and technical consulting areas of programming and application support
• Interacting with customer and clients on fixing issues faced by users in the form of service requests and incidents
• Handled all direct support issues in a timely, professional, and courteous manner
• Trained [x] new employees in new systems and processes
• Provided performance metrics and trend reports to management, aiding in overall operations
• Educated clients on new product capabilities
• Supported the technical needs of clients.

• End to end implementation of software applications involving environment gathering, development, testing and coordinating with customers
• Performed manual testing to deliver quality assurance and ensure the integrity of solution
• Prepare design document, build scripts in ALM, followed by testing of scripts, document and generate reports for applications from citrix server 5.6 to 6.7
• Maintained a project backlog to track all ongoing projects and commitments.