Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Personal Qualities
Accomplishments
Personal Information
Timeline
Generic

Akanksha Singh

Noida

Summary

Experienced project manager having 13 Years Expierence with a proven track record of successfully leading IT projects from initiation to completion. Skilled in project planning, resource allocation, and risk management to ensure timely delivery within budget and scope. Strong leadership and communication abilities, adept at motivating teams and fostering collaboration. Expertise in Agile and Waterfall methodologies, with a focus on driving efficiency and continuous improvement. Committed to delivering high-quality results that exceed client expectations.

Overview

14
14
years of professional experience

Work History

Engineering Manager

One97 Communication Pvt Ltd
Noida
04.2024 - Current
  • Led the development and implementation of a Campaign Manager, Self-Care, and its associated Systems, Loyalty, Reward Management, USSD, and Webchat to enhance customer satisfaction.
  • Collaborated with stakeholders to define requirements, establish project milestones, and ensure they align with the organization's objectives.
  • Led a team of 10 engineers, promoting collaboration and innovation through mentorship. Evaluated performance regularly and instituted training to improve skills and productivity.
  • Implemented Agile methodologies and led team in daily stand-ups, sprint planning, and retrospectives. Streamlined project delivery timelines by managing backlogs efficiently and prioritizing effectively.
  • Collaborated with Product Management, UX/UI Designers, and QA teams for seamless integration of features.
  • Created detailed reports for senior management on the status of projects and deadlines.

Project Manager Engineering

One97 Communications Pvt. Ltd
Noida
07.2019 - 03.2024
  • Oversaw the successful implementation of multiple high-impact projects, including the Cpass/Campaign Manager, Unified CLM/RMS System, and Analytics Solution.
  • Headed the development of streamlined onboarding solutions for WhatsApp Business, resulting in improved user experience and increased integration efficiency.
  • Oversaw chatbot design and deployment on web and WhatsApp, boosting user engagement and scalability of customer support.
  • Developed and implemented an SMS Aggregator and real-time network services, ensuring high availability and reliability while improving service delivery through proactive monitoring and optimization of network performance.
  • Designed Reward Management System that offers a centralized platform to track and manage loyalty points of customers. Employed real-time processing using Kafka, reducing latency to under 50 milliseconds, thus ensuring instantaneous gratification.
  • Led the Campaign Manager Telco Solution project, coordinating with telecommunications partners to develop targeted marketing campaigns. Achieved an increase in campaign effectiveness through data-driven strategies and real-time analytics.
  • Managed the professional growth of a 6-member team of engineers and analysts by fostering collaboration, innovation, and continuous improvement. Conducted performance evaluations and provided mentorship to enhance team skills.
  • Actively engaged with stakeholders to gather requirements, define project scope, and ensure alignment with business objectives. Facilitated regular updates and presentations to executive leadership.

Technical Lead

One97 Communications Pvt. Ltd
Noida
06.2017 - 07.2019
  • Developed real-time Network/PCN Interactive Mobile Services/Applications.
  • Built an advanced Campaign Manager platform catering to Enterprise needs encompassing features like SMS, Email, Voice, and automation.
  • Established new MCA and ICA services for Telco.
  • Led team of three engineers in successfully implementing MCA Call Manager ICA project, enhancing call management capabilities.

Sr Software Engineer

One97 Communications Pvt. Ltd
Noida
07.2014 - 06.2017
  • Developed and maintained real-time network and PCN interactive applications for mobile services.
  • Established robust Call Manager System to effectively handle 1000 Tps of undesired calls
  • Designed and implemented an MCA & RCA solution, effectively managing 1500 Tps.

Software Engineer

One97 Communications Pvt. Ltd
07.2011 - 07.2014
  • Managed and developed real-time Network/USSD/PCN Interactive Mobile Services/Applications.
  • Created a customized USSD application to optimize user engagement and streamline service delivery, while collaborating with stakeholders for gathering requirements.

Intern

One97 Communications Pvt. Ltd
01.2011 - 07.2011
  • Utilized C programming language for developing OBD and IBD applications.
  • Developed and enhanced MIS generation system utilizing JSP and Struts2 framework.
  • Developed Java-based USSD Interactive Mobile Services and Applications using both Core and Advanced levels of this programming language.

Education

Master of Computer Applications - Computer Science

Delhi University
Delhi
06-2011

B. Sc. (H) - Maths

B.H.U
01.2008

CLASS XII -

U.P Board
01.2004

CLASS X -

U.P Board
01.2002

Skills

  • Java
  • Spring Boot
  • Microservices
  • Spring Security
  • JPA
  • MySQL
  • Oracle
  • Kafka
  • Zipkin
  • Grafana
  • Docker
  • Multithreading
  • Data Structures & Algorithm
  • Socket Programming
  • Smpp Protocol
  • AWS
  • WebServices -REST
  • Redis(NoSql)
  • Jira
  • BitBucket/SVN
  • Grafana/InfluxDB
  • Tomcat
  • Nginx
  • Strategic Planning
  • Project Management
  • Decision-making skills

Extracurricular Activities

  • Active participant in the organization and management of SANKALAN '10- DUCS annual technical festival.
  • Actively participated in all college and school level festivals and technical events including organizing the events, participating in cultural events etc. Worked as co-coordinator in university fest at graduation level.

Personal Qualities

  • Prioritize work in order to meet deadlines
  • Able to work under pressure
  • Always available for work when required
  • Ready to take responsibility and also do work with dedication
  • Quick to learn new skills and able to easily adapt to change

Accomplishments

  • Received Rock Star(Monthly Best performance award) 7 times One97 Comm. Pvt. Ltd.
  • Received Superstar(Yearly Best performance award) twice One97 Comm. Pvt. Ltd .
  • Received Hall of the Fame (Quarterly Best performance award) 1 times One97 Comm. Pvt. Ltd.
  • Abstract titled ' Quasi group Based Design of New Cryptographic Schemes ', selected in 2nd INTERNATIONAL CONFERENCE ON COMPUTING ICC 2010 to be held in Kuala Lumpur (Malaysia).
  • Our work was published in "Quasigroup based Design of New Cryptographic Schemes", Arya Bhatt Journal of Mathematics & Informatics, Vol. 3, No. 2, July-December 2011, pp. 277-294. ● Among the top rankers all throughout schooling and graduation.
  • Recipient of Math's scholarship from B.H.U in second year during graduation.

Personal Information

  • Father's Name: Mr. Paras Nath Jaiswal
  • Mother's Name: Mrs. Sandhya Jaiswal
  • Date of Birth: 10/12/88
  • Marital Status: Married

Timeline

Engineering Manager

One97 Communication Pvt Ltd
04.2024 - Current

Project Manager Engineering

One97 Communications Pvt. Ltd
07.2019 - 03.2024

Technical Lead

One97 Communications Pvt. Ltd
06.2017 - 07.2019

Sr Software Engineer

One97 Communications Pvt. Ltd
07.2014 - 06.2017

Software Engineer

One97 Communications Pvt. Ltd
07.2011 - 07.2014

Intern

One97 Communications Pvt. Ltd
01.2011 - 07.2011

Master of Computer Applications - Computer Science

Delhi University

B. Sc. (H) - Maths

B.H.U

CLASS XII -

U.P Board

CLASS X -

U.P Board
Akanksha Singh