AKANKSHA SINGH

Provided
customer service, ensuring that all guests have a positive and memorable experience.

Served food and beverages to the required standards, following recipes and presentation guidelines.

Took orders accurately and efficiently, serving food and beverages in a timely and friendly manner.

Handled cash, credit card transactions, and mobile payments accurately and efficiently.

Maintain a clean and organized workspace, adhering to health and safety standards.

Collaborate with colleagues to ensure seamless service delivery, sharing knowledge and expertise to improve overall performance.

Interacting with guest in friendly and professional way. Handled complaint guest very efficiently.

Can stand for long periods, and move quickly and efficiently in a fast-paced environment.

I received several positive feedbacks on online platforms, along with the company's personal online site for feedback.

Availability to work in a variety of shifts, like morning, break, and afternoon.

Working and handling all the duties and responsibilities of a hostess as well.

Worked closely with my executives for store requirements in operations, linen, and CCG.

• OPERATED POS FOR GUEST ORDER AND PAYMENTS
• RESPONSIBLE FOR SERVING 20 GUEST ON AN AVERAGE PER SHIFT
• PERFORMED AS A BUTLER 2 TIMES FOR HOTEL VVIP'S
• GOT POSITIVE REVIEWS ON ONLINE PLATFORM
• HAVE DONE SPECIAL DECORS AND ARRANGEMENTS FOR SPECIAL GUESTS
• WAS IN THE NOMINATION FOR BEST EMPLOYEE OF THE MONTH
• TRAINED 3 NEW STAFF MEMBERS IN CUSTOMER SERVICES

• GUEST COMPLAIN HANDLING
• INVITED CUSTOMERS INTO THE RESTAURANT IN FRIENDLY MANNER AND SEATED THEM AT APPROPRIATE TABLES
• ABILITY TO CONNECT WITH THE CUSTOMERS
• EXCEPTIONAL ABILITY TO WORK FOR LONG HOURS, ESPECIALLY DURING VACATION AND PEAK SEASONS
• WORKED TOGETHER WITH SUPERVISOR AND ASSISTANT MANAGER FOR PROMOTIONAL ACTIVITIES FOR EVENT HELD IN HOTEL
• SERVED FOOD AND DRINK ORDERS TO GUESTS IN A FAST-PACED WORK SETTING
• PERFORMED SIDE WORK SUCH AS CLEANING AND RESTOCKING TO HELP MAINTAIN A PLEASANT, EFFICIENT FACILITY
• CONSISTENTLY PRAISED FOR STRONG EFFICIENCY AND CUSTOMER RELATIONS IN FAST-PACED ENVIRONMENT