Summary
Overview
Work History
Education
Skills
Timeline
Languages
Certification
Hobbies
Generic
Abhijeet Chakraborty

Abhijeet Chakraborty

Training and Quality Analyst
Bengaluru,KA

Summary

Results-driven Trainer with extensive experience delivering high-quality training programs at Concentrix Daksh Services Pvt. Ltd. Skilled in designing and implementing effective learning modules to enhance employee performance and align with organizational goals. Adept at conducting workshops, mentoring team members, and fostering a positive learning environment. Demonstrates strong communication and interpersonal skills, ensuring seamless knowledge transfer and engagement. Committed to driving excellence and contributing to the professional growth of individuals and teams. Possesses a proven track record of adapting training strategies to diverse learning needs, ensuring maximum impact and retention. Experienced in leveraging data analytics and feedback to refine training programs and achieve measurable improvements in productivity. Passionate about empowering employees with the tools and knowledge needed to excel in dynamic work environments.

Overview

2
2
years of professional experience
7
7
years of post-secondary education
1
1
Language
2
2
Certificates

Work History

Trainer, Chatbot, Trust and Safety (Gemini AI)

Concentrix Daksh Services Pvt. Ltd.
Bengaluru
01.2023 - Current

Currently Promoted to Career Level-11 working in Concentrix as a Trainer, with Training and Quality Team (TNTQ)

  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.

Joined the Company as Reviewer, Trust & Safety (Gemini AI).

  • Worked for our client Google IT Services India Pvt Ltd
  • Reviewed chat responses generated by Gemini, a large language model, to ensure they are safe, unbiased, and meet Google's AI safety standards
  • Identified and flagged potentially unsafe or harmful content to prevent violations of Google's AI Principles
  • Contributed to maintaining a high-quality user experience for consumers interacting with Gemini
  • Relevant Experience : 2Years 3 Months

Education

MBA - Information Technology

Amity University Online (Persuing)
Remote
01.2024 - Current

Bachelor in Technology - Electronics And Telecommunications Engineering

SSIPMT Raipur, CSVTU Bhilai
Raipur, India
05.2012 - 05.2016

Class 12th - Science

Radiant Public School, Raipur
Raipur, India
03.2011 - 04.2012

Class 10th - Intermediate

Delhi Public School, Vindhyanagar
Vindhyanagar, MP
03.2010 - 03.2011

Skills

Lesson planning

Timeline

MBA - Information Technology

Amity University Online (Persuing)
01.2024 - Current

Trainer, Chatbot, Trust and Safety (Gemini AI)

Concentrix Daksh Services Pvt. Ltd.
01.2023 - Current

Google IT Support Professional Certificate

08-2022

Oracle Certified Java SE6 Programmer

03-2015

Bachelor in Technology - Electronics And Telecommunications Engineering

SSIPMT Raipur, CSVTU Bhilai
05.2012 - 05.2016

Class 12th - Science

Radiant Public School, Raipur
03.2011 - 04.2012

Class 10th - Intermediate

Delhi Public School, Vindhyanagar
03.2010 - 03.2011

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Bengali
Upper intermediate (B2)

Certification

Oracle Certified Java SE6 Programmer

Hobbies

  • Singing.
  • Listening to music
  • Swimming.
  • Playing Cricket and Badminton.
Abhijeet ChakrabortyTraining and Quality Analyst