Abhijeet Chakraborty
Training and Quality Analyst
Bengaluru,KA
Summary
Results-driven Trainer with extensive experience delivering high-quality training programs at Concentrix Daksh Services Pvt. Ltd. Skilled in designing and implementing effective learning modules to enhance employee performance and align with organizational goals. Adept at conducting workshops, mentoring team members, and fostering a positive learning environment. Demonstrates strong communication and interpersonal skills, ensuring seamless knowledge transfer and engagement. Committed to driving excellence and contributing to the professional growth of individuals and teams. Possesses a proven track record of adapting training strategies to diverse learning needs, ensuring maximum impact and retention. Experienced in leveraging data analytics and feedback to refine training programs and achieve measurable improvements in productivity. Passionate about empowering employees with the tools and knowledge needed to excel in dynamic work environments.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Language
2
2
Certificates
Work History
Trainer, Chatbot, Trust and Safety (Gemini AI)
Concentrix Daksh Services Pvt. Ltd.
Bengaluru
01.2023 - Current
Currently Promoted to Career Level-11 working in Concentrix as a Trainer, with Training and Quality Team (TNTQ)
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Joined the Company as Reviewer, Trust & Safety (Gemini AI).
- Worked for our client Google IT Services India Pvt Ltd
- Reviewed chat responses generated by Gemini, a large language model, to ensure they are safe, unbiased, and meet Google's AI safety standards
- Identified and flagged potentially unsafe or harmful content to prevent violations of Google's AI Principles
- Contributed to maintaining a high-quality user experience for consumers interacting with Gemini
- Relevant Experience : 2Years 3 Months
Education
MBA - Information Technology
Amity University Online (Persuing)
Remote 01.2024 - Current
Bachelor in Technology - Electronics And Telecommunications Engineering
SSIPMT Raipur, CSVTU Bhilai
Raipur, India 05.2012 - 05.2016
Class 12th - Science
Radiant Public School, Raipur
Raipur, India 03.2011 - 04.2012
Class 10th - Intermediate
Delhi Public School, Vindhyanagar
Vindhyanagar, MP 03.2010 - 03.2011
Skills
Lesson planning
Planning and coordination
Creative problem solving
New hire training
Training material updates
Multitasking
Decision-making
Microsoft office
Problem-solving
Client Support
Effective Team Collaboration
Effective Task Management
Google Workspace
Public speaking
Train-the-trainer
Timeline
MBA - Information Technology
Amity University Online (Persuing)
01.2024 - Current
Trainer, Chatbot, Trust and Safety (Gemini AI)
Concentrix Daksh Services Pvt. Ltd.
01.2023 - Current
Google IT Support Professional Certificate
08-2022
Oracle Certified Java SE6 Programmer
03-2015
Bachelor in Technology - Electronics And Telecommunications Engineering
SSIPMT Raipur, CSVTU Bhilai
05.2012 - 05.2016
Class 12th - Science
Radiant Public School, Raipur
03.2011 - 04.2012
Class 10th - Intermediate
Delhi Public School, Vindhyanagar
03.2010 - 03.2011
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Bengali
Upper intermediate (B2)
Certification
Oracle Certified Java SE6 Programmer
Hobbies
- Singing.
- Listening to music
- Swimming.
- Playing Cricket and Badminton.