AKANKSHA JAIN

Program Manager, gTech Ads (Ads content testing & Curation)

• Global Vendor Ecosystem: Lead the extended workforce ecosystem by leveraging 11 years of procurement expertise to drive high-quality outcomes and operational effectiveness for Google’s Ad products.
• Strategic Resource Management: Apply experience in managing multimillion-dollar negotiations and large-scale asset utilization to secure budgets and maintain critical infrastructure for global support teams.
• Business Transformation and Ambiguity: Deliver complex business transformation programs across multiple time zones, utilizing a track record of managing end-to-end expansions, and cross-functional stakeholder environments.
• Operational Excellence & KPIs: Drive efficiency and process quality by implementing monitoring mechanisms and data-driven reviews, similar to achieving a 41% performance enhancement in previous regional roles.
• Cross-Functional Governance: Act as a primary escalation point for vendor partners, collaborating with Legal, Sourcing, and Finance teams to ensure 100% compliance with global contracting standards.
• Product & Workflow Readiness: Spearhead the launch of new workflows and technical solutions, ensuring infrastructure adequacy and safety standards are met through rigorous testing and gating exams.

• Reported to SVP City Operations
• Team Lead for the central team for Growth & Expansion, Infrastructure, and Asset Management for Zeptonow, across PAN India dark stores/last mile delivery hubs, to ensure ultra-fast 10-minute delivery capabilities during the Diwali peak season, which led to an 18% reduction in order losses and a 20% increase in individual packer productivity (IPP).
• Implemented a mechanism to monitor adherence to SOPs for Cycle Count tasks completion across stores, cutting reusable bag losses by 35%, reducing replenishment lead time by 20 minutes per store per day, and enhancing customer satisfaction by 18%.
• Partnered with IT and engineering teams to work with vendors and ISP providers to reduce Internet downtime with permanent solutions by integrating technology systems supporting infrastructure management and enhancing store banner systems, resulting in a 12% decrease in store banners and breakdown.
• Introduced tracking mechanisms that identified 40% of damages and quality control issues due to mishandling, store hygiene, and other factors, leading to a 15% reduction in costs per order (CPO) and estimated savings of INR 30 lacs annually.
• Analyzed asset cost trends, recommending strategies to optimize spending and improve cost-efficiency.
• Performance management on dark store infrastructure, IT, and other asset utilization, and operational costs, providing leadership with actionable insights for decision-making.

• Reported to Europe Customer Experience (CX) head
• Led the regional Daily Business Reviews (DBRs) for the Customer Experience (CX) team highlighting the premium volume that has a risk of not reaching the customers on the promised date of that day (Do Risk) and the DEA impact of two days ago (D-2 DEA).
• Enhanced the misses through data driven approach for improving the Delivery Estimate Accuracy (DEA) metric by 2bps, enhancing overall operational performance of Middle Europe by 41%
• Led the Defect review process for fast Peak topology changes by conducting a Lesson learnt exercise to manage transition to Peak and Off-Peak topologies, as this is a complex undertaking which brings disruption to operations with a risk of high DEA risk. Worked across stakeholders to plan, execute and manage the issue post roll out
• Worked with Amazon Customer Excellence Systems, Network Flow Management and Network Capacity Management teams on the actions in particular the volume profile topic to define the strategy for 2024

• Reported to India Procurement head
• Designed detailed Project tracker to ensure service reliability, develop reporting mechanism, metrics to measure and bring end to end visibility of the Projects for all stakeholders
• Achieved 100% compliance to legal contracting with vendors (MSA/MPA/Work Order, POs) with the negotiated payment terms in interest of both the parties
• Developed new vendors for VRC, Tote Conveyor and Bin Shelving categories building demo loops/mockups at vendor’s factory, getting complete safety audits by WHS (workman health and safety) team
• Ensured timely Import Supplies to ensure minimal detention charges and supporting queries on custom clearance. Facilitated import of equipment from China, USA and Europe to India.
• Achieved cost savings of ~INR 35 MM ($ 0.4 Mn) by developing a buyback back vendor for largescale shelving. Influenced the team decision to sell off the existing Steel Structure (first of its kind used asset sale) installed in site that was planned for closure
• Led multiple multimillion complex negotiations, driving value engineering initiatives for building and operating Amazon facilities (First Mile, Middle Mile & Last mile Warehouse Formats) operations, PAN India with total estimated spend of ~ INR 4.2 BN ($50 MM)

• Reported to Director PI Advisory
• Consulted Unilever Global, for designing the right inventory norms in a multination CPG Global Supply Chain for various international geographies (6 countries)
• Achieved €2.3 MM estimated savings by providing cost effective supply chain solutions
• Developed statistical model for planning safety stock of 10,000+ active SKUs for Raw material & Packaging Material atplants and finished goods at the distribution centers of Unilever, across
• Trained 30 Material Planners on Inventory Analytics and the benefits of using the model to minimize the safety stock. Worked with Planning CoE (Centre of Excellence) team at Unilever ETSC, Bangalore for optimizing raw materials ordering quantity using EOQ (Economic Ordering Quantity) model.
• Managed multiple tasks and priorities concurrently and worked well under tight timelines

• Reported to Sr Manager SC Analytics
• Generated actionable business insights from data using statistical models for achieving 95% On Time in full (OTIF) and On-shelf availability for 9 General Mills businesses in the USA
• Built dashboards for General Mills US based top management using R, Spotfire, to identify & reduce the penalty issues from Amazon and increase On-shelf availability (OSA) in key retailers-Walmart, Kroger and Sam’s Club.
• Also formulated supply chain optimization & simulation problems in network design, capacity planning, and inventory optimization by analyzing large set of business data & communicated the same to project teams and managers
• Showcased thought leadership by looking for ways to integrate better business solutions and by anticipating

• Reported to Regional Director Logistics
• Led Sales &Operations Planning(S&OP) implementation in South-West region across 6 products,10 plants and 4 states, closely worked with Global Supply Chain Manager (Lafarge Holcim) for various continuous improvement projects.
• Led Supply Planning using Network Optimization SNP tool from 10 plants to 20+ distribution centers using -What If scenarios for Capacity & Route Constraints, -Total distribution Cost (TDC) for the Region
• Monitored S&OP KPIs including Forecast Accuracy, Production Planning Accuracy, DIOH, Fleet Planning accuracy.
• Prepared Production Plan in accordance with Sales Forecast, taking Mill-wise capacity constraints of Plant and improved route compliance by 10% and minimized L3, L4 sub optimal dispatches
• Key Account Manager, Institutional Sales (Managed Business to Business(B2B) cement sales using SAP SD platform for processing sales orders for various accounts. Achieved sales target figures monthly by constant logistics follow up and built good reputation with external clients)