Akanksha Srivastava
Pune
Summary
Dedicated training coordinator with 4+years of experience and familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing several years of experience in instruction and program development.
Overview
7
7
years of professional experience
Work History
Learning Coordinator
ADP ALWAYS DESIGNING FOR PEOPLE
Pune
03.2022 - Current
- Conducted training sessions for faculty members on new technologies used in the classroom setting.
- Designed assessments for evaluating learner progress towards meeting objectives set out by curriculum standards.
- Developed and implemented learning programs, courses, and materials to meet the needs of learners.
- Integrated hands-on activities into daily instruction plans in order to promote active engagement among learners.
- Advised teachers on best practices for creating effective learning environments within their classrooms.
- Collaborated with other educators and staff members to develop innovative teaching methods.
- Assessed individual learning styles to create personalized instruction strategies for each learner.
- Maintained records of student attendance and performance in order to evaluate effectiveness of educational programs.
- Organized workshops, seminars, and other events related to professional development in the field of education.
- Evaluated existing resources available for instruction and recommended new ones when necessary.
- Created lesson plans and activities to ensure that learners have a positive learning experience.
- Created educational materials according to lesson plans and training programs.
Probation Case Specialist
AM INFOWEB
Pune
01.2021 - 03.2022
- Medical records retrieval || Research & Release of Information || HIPPA || SUBPOENA
- Basic knowledge of litigation
- Act as a mediator between insurance company's/law firms and hospitals, doctor's clinics medical facilities
- Do a follow up on medical reports of patient who have been discharged from the mentioned medical institutes
- The main aim is to get the reports from the medical facility within the time frame mentioned by the client
- Review medical, claim, worker's compensation, employment & billing records
- This also includes negotiating and using my skills to convince the required point and perform my best to close each case within the given time frame.
Customer Service Representative
CONCENTRIX DAKSH INDIA PRIVATE LIMITED
Pune
02.2018 - 03.2019
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Bachelor of Commerce - Accounting And Business Management
Modern College of Education
Lucknow05.2017
Skills
- Project Management
- Feedback Analysis
- Schedule Coordination
- Program Management
- Training delivery
- Schedule Management
- Program implementation
- Team work
- Adaptability and Problem-Solving
- Facilitation and Presentation Skills
- E-Learning Content Creation
- Employee Coaching
- New program development
- Feedback gathering
- Presentation
- Learning Management Systems
- Stakeholder Management
- Leadership training
- Verbal and written communication
Additional Information
- Reading books
- Travelling
- Gardening
Timeline
Learning Coordinator
ADP ALWAYS DESIGNING FOR PEOPLE
03.2022 - Current
Probation Case Specialist
AM INFOWEB
01.2021 - 03.2022
Customer Service Representative
CONCENTRIX DAKSH INDIA PRIVATE LIMITED
02.2018 - 03.2019
Bachelor of Commerce - Accounting And Business Management
Modern College of Education
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