Akanksha Upadhyaya

An accomplished Tech Lead with over 10 years of experience at leading AI startups, specializing in the design and deployment of Generative AI and Voice AI solutions across diverse sectors, including real estate, religious services, e-commerce, banking, and retail. With deep expertise in Natural Language Processing (NLP) and Machine Learning, I have successfully developed intelligent chatbots for the banking domain, utilizing advanced techniques such as intent classification, entity extraction, context handling, and sentiment analysis to enhance customer experiences and streamline operational workflows.

Proven in leading and mentoring cross-functional teams of engineers, I drive technological innovation and ensure the delivery of scalable, high-impact AI products that align with strategic business objectives. Adept at bridging the gap between technical teams and stakeholders, I ensure successful AI adoption and deployment while addressing both customer-facing and backend challenges. My work has consistently focused on creating AI agents that automate complex tasks, improve decision-making, and deliver impactful results in dynamic business environments.

• Real Estate AI agent with Voice: Developed and deployed an intelligent Real Estate AI Agent leveraging Generative AI and Voice AI technologies to streamline customer interactions, including Property Search Assistance for buying, selling, and renting, personalized property recommendations, Lead Qualification, and Appointment Scheduling. The solution featured voice AI capabilities on PSTN numbers, supporting English, Hindi, and Arabic for lead qualification and appointment booking, addressing challenges such as high query volumes, diverse property preferences, and the need for dynamic, on-demand assistance.
• Nestle Professional Malaysia AI Agent: The Nestlé Professional AI Agent, available in Bahasa, Mandarin, and English, is designed to assist food professionals such as chefs, cloud kitchen owners, and restaurant operators. It offers comprehensive details about Nestlé products. Additionally, the agent provides tailored recipe recommendations featuring Nestlé products, along with updates on events, promotions, and the latest news to keep users informed and engaged. This AI-driven solution has significantly benefited Nestlé by increasing product adoption through detailed guidance and recommendations, enhancing customer satisfaction with 24/7 multilingual support, and driving brand loyalty among food professionals.
• Recipe AI Agent: The AI-powered Culinary Assistant is a transformative solution for Badshah Masala, enhancing customer engagement, satisfaction, and loyalty while driving business growth. It simplifies meal planning and cooking with features like personalized recommendations, grocery list generation, and step-by-step cooking guidance, including measurement conversions and timing tips.
• BFSI chatbot: The AI-powered BFSI (Banking, Financial Services, and Insurance) Chatbot is an intelligent solution designed to enhance customer engagement, streamline operations, and provide personalized support. Leveraging machine learning, it offers key functionalities such as customer onboarding, personalized financial advice, and 24/7 real-time assistance for queries related to account balances, transactions, and card status.The chatbot supports loan and credit card assistance and seamless bill payments and fund transfers. It also helps with insurance-related queries, including policy options, premium payments, and claim updates. Trained on domain-specific data, the chatbot continuously learns and improves to deliver accurate, context-aware responses. This solution reduces customer service costs, improves operational efficiency.