Akanksha Vats

Allter

06.2021 - Current

Managed inventory levels by monitoring stock levels and ordering new items when necessary.
Developed a comprehensive e-commerce strategy to increase online sales.
Established relationships with third-party vendors for sourcing products or services needed by customers.
Coordinated with marketing team to develop promotional campaigns for products on the website.
Analyzed customer feedback and implemented strategies to improve the user experience of customers.
Conducted regular reviews of existing processes and policies associated with e-commerce activities.
Provided technical support related to e-commerce issues such as order processing or product availability inquiries.
Monitored competitors' websites and pricing structures to ensure competitive positioning within marketplaces.
Researched new technologies that could be used to enhance customer experience on the website.
Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
Maintained accurate records of orders placed online.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Resolved customer complaints regarding sales and service.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Coached, developed and motivated team to achieve revenue goals.